Lameca Sylvester
Las Vegas,NV
Summary
Dynamic House Manager with a proven track record at Building About Independence, excelling in crisis intervention and exceptional organization. Enhanced family satisfaction through proactive needs assessment and efficient problem-solving. Skilled in safety management, ensuring a secure environment while fostering clear communication and trust among family members.
Overview
21
21
years of professional experience
Work History
House Manager
Building About Independence
Las Vegas, NV
09.2019 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Customer Service Representative
C3 Customer Contact Channels
Las Vegas, NV
04.2016 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Ballys
01.2005 - 07.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Walmart
Las Vegas, NV
03.2010 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Lakewood
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Employee scheduling
- Crisis intervention
- Safety management
- Staff training
- Financial management
- Event planning
- Housekeeping
- Menu planning
- First aid training
- Quality service
- Expense management
- Activity supervision
- Behavior modeling
- Activities scheduling
- Budgeting expertise
- Transportation arrangements
- Budget adherence
- Laundry management
- Event oversight
- Household maintenance
- Emergency response
- Elderly assistance
- Home assessment
- Decision-making
- Problem-solving
- Clear communication
- Policy enforcement
- Staff scheduling
- Customer service
Timeline
House Manager
Building About Independence
09.2019 - Current
Customer Service Representative
C3 Customer Contact Channels
04.2016 - 08.2019
Cashier
Walmart
03.2010 - 07.2013
Call Center Representative
Ballys
01.2005 - 07.2017
Lakewood