LaMesha Williams
Customer Care Representative
Fort Worth,TX
Summary
Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Roscoe Property Management
Dallas, Texas
01.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Leasing Consultant
Pace Realty Corporation
Dallas, Texas
10.2019 - 01.2021
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Consultant
Quadco Management Solutions
Fort Worth, Texas
02.2019 - 10.2019
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Call Center Representative
Resort Vacation Inc.
North Richland Hills, TX
01.2018 - 05.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
Cashier/Customer Service Representative
Walmart
Crowley, TX
10.2014 - 09.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
No Degree - Certified Medical Assistant
Kaplan College
Fort Worth, TXHigh School Diploma -
Eastern Hills High School
Fort Worth, TX05.2007
Skills
- Policy and Procedure Enforcement
- Rent Collection
- Tenant Screening
- Application Processing
- Safe Work Practices
- Customer Inquiries
- Email Etiquette
- Critical Thinking
- Team Player
- 40 wpm
- Trustworthy
Timeline
Assistant Property Manager
Roscoe Property Management
01.2021 - Current
Leasing Consultant
Pace Realty Corporation
10.2019 - 01.2021
Leasing Consultant
Quadco Management Solutions
02.2019 - 10.2019
Call Center Representative
Resort Vacation Inc.
01.2018 - 05.2018
Cashier/Customer Service Representative
Walmart
10.2014 - 09.2017
No Degree - Certified Medical Assistant
Kaplan College
High School Diploma -
Eastern Hills High School
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