Lamont Love
Bloomfield,NJ
Summary
Detail-oriented healthcare support and operations management professional with over 10 years of experience in data entry and customer service. Expertise in managing sensitive information and facilitating leadership initiatives. Strong relationship-building skills complement adaptability in fast-paced environments. Advanced Microsoft Office proficiency enhances team objectives.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Platinum Health & Wellness
Paterson, NJ
07.2023 - Current
- Managed staff scheduling, inventory control, and supply management to ensure smooth operations
- Supervised staff performance, delegated tasks, and resolved operational or customer issues to enhance service quality
- Resolved customer inquiries and complaints efficiently to maintain satisfaction
- Facilitated policy compliance, tracked KPIs, and maintained accurate records to support operational integrity
- Supports Regional Managers and the Billing Manager with daily operations, reporting, and administrative coordination
Data Entry Clerk / Specimen Collector
SDX (Division of Mako)
Newark / Kearny, NJ
05.2022 - 06.2023
- Collected urine and COVID-19 specimens following safety and regulatory protocols to ensure compliance and patient safety
- Prepared, labeled, and transported specimens to laboratories and physicians to facilitate timely diagnosis and treatment
- Entered patient data and medical documentation with accuracy and efficiency to maintain updated medical records
- Maintained a clean, calm, and professional environment to support patient comfort
Specimen Collector / Data Entry
BioReference Laboratories
Elmwood Park, NJ
11.2020 - 04.2022
- Verified and entered patient and specimen data, ensuring accuracy for reliable test results
- Created specimen labels and ensured adherence to proper storage and handling procedures for quality control
- Printed and distributed test results to healthcare providers, facilitating timely patient care
- Followed HIPAA, safety, and confidentiality standards at all times
Customer Service Representative (Remote)
Cash App
New York, NY
09.2019 - 10.2020
- Delivered empathetic, professional support in a high-volume remote environment
- Resolved customer account issues including fraud alerts, payment disputes, and access concerns
- Reviewed and updated customer data to efficiently open, investigate, and close claims
- Collaborated with fraud and safety teams to effectively resolve complex cases
Store Manager
Modell's Sporting Goods
New York, NY
10.2017 - 09.2019
- Supervised, trained, and scheduled staff to ensure efficient daily store operations
- Managed inventory and shipments while updating systems for accurate stock levels
- Resolved employee issues and fostered team development to strengthen store dynamics
- Executed operational plans to meet performance goals
Lead Stock Manager
Foot Locker Inc.
New York, NY
01.2015 - 09.2017
- Managed inventory receiving, labeling, and distribution to ensure accuracy and efficiency
- Improved stock accuracy through forecasting and supplier coordination
- Coordinated shipments while updating inventory tracking systems to enhance accuracy
- Organized stockrooms and staging areas to facilitate streamlined operations
Education
Technical College Institute -
Technical College Institute
New York Mills, NY01.2013
Diploma -
Jamaica High School
Queens, NYSkills
- Data entry and records management
- Customer service and client support
- Specimen collection and patient care
- HIPAA and confidentiality compliance
- Scheduling and workflow coordination
- Operations and staff support
- Microsoft Office proficiency
- Time management and accuracy
Timeline
Assistant Manager
Platinum Health & Wellness
07.2023 - Current
Data Entry Clerk / Specimen Collector
SDX (Division of Mako)
05.2022 - 06.2023
Specimen Collector / Data Entry
BioReference Laboratories
11.2020 - 04.2022
Customer Service Representative (Remote)
Cash App
09.2019 - 10.2020
Store Manager
Modell's Sporting Goods
10.2017 - 09.2019
Lead Stock Manager
Foot Locker Inc.
01.2015 - 09.2017
Technical College Institute -
Technical College Institute
Diploma -
Jamaica High School