Lamont Randle

* Provide exceptional customer service by greeting customers, actively listening to their needs, and guiding them towards the perfect mattress for their sleep style and budget.

* Educate customers on the features and benefits of different mattresses, assisting them in trying out mattresses on the showroom floor.

* Process sales transactions and maintain a clean and organized showroom floor.

* Participate in sales meetings and training sessions to stay up-to-date on products and sales techniques.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Worked closely with other team members to optimize sales strategies and achieve regional goals.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Applied security, safety, and loss prevention strategies during shifts.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.