Lana Buhler

• Leading branch operations, ensuring compliance with regulatory requirements and internal policies.
• Developing and executing strategic sales initiatives to enhance customer engagement and drive revenue growth.
• Mentoring and training staff on banking products, services, and operational procedures to improve team performance.
• Analyzing financial reports to identify trends, inform decision-making, and optimize branch profitability.
• Fostering relationships with clients to provide personalized service and resolve account issues effectively.
• Monitoring key performance indicators to assess branch performance and develop action plans for improvement.
• Maintaining friendly and professional customer interactions.
• Improving customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Evaluating employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthening relationships with key clients, securing long-term partnerships and driving revenue growth.
• Interviewing and hiring talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhancing branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Reducing employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Complying with regulatory guidelines and requirements.
• Consulting customers to boost product sales and services.
• Overseeing daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Ensuring exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
• Pioneering adoption of mobile banking services, expanding customer access and convenience.
• Conducting regular financial reviews and audits, identifying and resolving discrepancies promptly.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Established internal audit procedures to validate and improve accuracy of financial reporting.

• Managed operations across multiple locations in southern Milwaukee region.
• Assisted in developing and training staff for an establishment providing auto title loans and personal installment loans.
• Supported efforts to reduce manager turnover by fostering a collaborative team environment to improve employee satisfaction and productivity.
• Guided and mentored a diverse team of managers and associates.
• Addressed and resolved operational concerns related to store management, employee training, and procedures promptly.
• Traveled to various states to organize and clear out storage facilities containing numerous boxes of clients' loan contracts.
• Transported and sorted boxes to a designated facility, cataloging customer data for each box into a spreadsheet for future retrieval.

• Directed the activities of multiple locations in the southern Milwaukee region.
• Supervised various locations, enforcing high-quality standards of operation.
• Recruited, hired and trained managers who embodied strong brand values and demonstrated great work ethic.
• Maintain and control manager turnover rate by creating a team work environment to enhance staff productivity and morale.
• Evaluate financial statements from each location to determine profitability and identify areas of opportunity, setting up timely action plans.
• Directed operational strategies to enhance branch performance and customer satisfaction.
• Implemented training programs for staff, fostering skill development and team cohesion.
• Oversaw daily operations, ensuring compliance with company policies and regulations.

• Led team in helping clients with Loan Products.

• Supervised phone calls and client-team interactions to establish a high level of customer service.

• Used outside marketing and business relationships to exceed growth goals.

• Interviewed, hired and trained new team members.

• Became training manager for the district for all newly hired Assistant and Store Managers.

• Created training materials for profit and loss statements, and opening and closing functions.

• Helped peers by demonstrating various topics at statewide store manager meetings, as well as was chosen to present my business and my success as a store manager in front of District Mangers at a regional meeting.

• Ran the district for my district manager during her absence which involved taking calls, approving and/or denying loans, putting together reports for district, as well as responding to her emails.

▪︎ Spearheaded recruitment efforts prior to store grand opening, overseeing hiring of 50 team members, including 25 temporary and 25 permanent positions.

▪︎ Facilitated job fairs in collaboration with management team to attract and recruit top talent.

▪︎ Orchestrated scheduling for floor changes, inventories and monthly markdown events.

▪︎ Oversaw shipment processing and inventory flow in collaboration with stock team.

▪︎ Executed charity and after-hours events to enhance community engagement and promote brand visibility.

• Managed cash handling procedures, ensuring accuracy and compliance with company policies.
• Resolved customer inquiries and complaints effectively, fostering a positive shopping environment.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Oversaw daily operations to ensure efficient store management and customer service excellence.
• Trained and mentored staff to enhance team performance and productivity.

• Responsible for overseeing the highest volume store with the largest square footage in the state of Wisconsin
• Oversaw a team of 10 to 20 sales associates, harnessing their talents to drive performance and achieve outstanding results.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Implemented inventory control measures to optimize stock levels and reduce shrinkage 65%.
• Increased traffic conversion rate from 11% to 24%, exceeding the company's mall average of 18%.
• Analyzed sales data to identify trends and adjust merchandise strategies accordingly.

Psychology studies

Music therapy studies