Lana Gibbons
Austin,TX
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Positive and diligent hardworking professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 15 years of multi family experience paired with goal-oriented and performance-minded approach.
Overview
16
16
years of professional experience
Work History
Community Manager
Redstone Residential
07.2023 - Current
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Renewals
- Budgets
- Financials
- Delinquency
Multi Site Property Manager
ResProp Management
08.2022 - 07.2023
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maintained original leases and renewal documents in digital and hardcopy format for property management
- Worked on budgets and financials
- Input invoices
- Helped residents
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Budget
- Financials
- Leasing
Property Manager
The Lynd
08.2020 - 08.2022
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated with legal counsel to resolve tenant disputes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Completed annual rent calculations using housing database software.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Planned special events such as lotteries, dedications and project tours.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Accounts Payable Specialist
Sandalwood
04.2019 - 08.2020
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Used advanced software skills to produce high-quality documents, reports and presentations.
- Reconciled bank accounts to verify accuracy of cash records.
Assistant Property Manager
CWS
06.2018 - 04.2019
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Evictions
- Renewals
Property Management Assistant
Greystar Management
01.2017 - 06.2018
- Administered operations to handle needs of more than hundreds of tenants across 356 property units.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Generated leads for sales and rental properties through cold calls and referrals.
Property Manager
Galwan
03.2008 - 01.2015
- Maintained sufficient number of units market-ready for lease.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maximized rental income while minimizing expenses through effective planning and control.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Education
Bachelor Of Applied Arts And Science - Psychology
University of Houston - Downtown
Houston, TX05.1998
Skills
- Leasing and Sales
- Multi-Family Property Management
- Tenant and Eviction Laws
- MRI Accounting Software
- Fair Housing Mandates
- New Construction
- Tenant Screening
- Rent Collection
- Lease Renewals
- Collections Procedures
- Effective Planning
- Bid Proposals
- Accounting Operations
- Supervising Residents
- Microsoft Office
- Rent Pricing Optimization
- Local and State Laws
- Security Deposit Refunds
- Staff Meetings
- Property Walks
- Yardi Software
- Onesite Software
- Resman
- Appfolio
Timeline
Community Manager
Redstone Residential
07.2023 - Current
Multi Site Property Manager
ResProp Management
08.2022 - 07.2023
Property Manager
The Lynd
08.2020 - 08.2022
Accounts Payable Specialist
Sandalwood
04.2019 - 08.2020
Assistant Property Manager
CWS
06.2018 - 04.2019
Property Management Assistant
Greystar Management
01.2017 - 06.2018
Property Manager
Galwan
03.2008 - 01.2015
Bachelor Of Applied Arts And Science - Psychology
University of Houston - Downtown
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