Lana Guice
West Plains,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
General Manager
VKS/Howards Inn
Eunice, LA
07.2022 - 05.2024
- Supervised housekeeping team to ensure cleanliness of all rooms.
- Resolved guest complaints promptly while maintaining professionalism.
- Oversaw daily operations, ensuring guest satisfaction and revenue growth.
- Verified customer credit to establish payment method for accommodations.
- Oversaw recruiting, interviews and new employee hiring.
Apartment Manager
Fair Property Management
Natchitoches, LA
08.2021 - 06.2022
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Scheduled routine inspections of common areas such as laundry rooms, hallways, lobbies.
- Collected rent payments from residents in accordance with lease agreements.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
Education
GED -
Dodson High School
Dodson, LA03-1981
Skills
- Staff Supervision
- Interpersonal Skills
- Deadline-oriented
- Verbal and written communication
Timeline
General Manager
VKS/Howards Inn
07.2022 - 05.2024
Apartment Manager
Fair Property Management
08.2021 - 06.2022
GED -
Dodson High School
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