Lana Lemmeyer
Lubbock,TX
Summary
Detail-oriented Title Clerk with proven expertise in title processing and file management. Recognized for enhancing operational efficiency and delivering exceptional customer service.
Overview
28
28
years of professional experience
Work History
Title Clerk
Frank Brown Auto and Truck Ranch
Lubbock, TX
04.2019 - Current
- Processed vehicle titles and registrations efficiently to ensure compliance with state regulations.
- Maintained accurate records of title transfers and ownership changes in dealership management system.
- Coordinated with finance and sales teams to facilitate smooth transaction processes for customers.
- Assisted in training new staff on title processing procedures and software usage.
- Streamlined documentation workflows, reducing processing time for vehicle titles by implementing best practices.
- Developed standard operating procedures for title processing, enhancing operational efficiency across the department.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
Title Clerk
Certified Used Cars by Pollard
Lubbock, TX
10.1998 - 04.2019
- Led initiatives to improve accuracy of title documentation, minimizing errors and rework instances.
- Mentored junior clerks on complex title issues, fostering a collaborative team environment.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
Education
High School Diploma -
Denver City High School
Denver City, TX05-1993
Skills
- Title processing
- File management
- Accuracy and precision
- Notary public
Timeline
Title Clerk
Frank Brown Auto and Truck Ranch
04.2019 - Current
Title Clerk
Certified Used Cars by Pollard
10.1998 - 04.2019
High School Diploma -
Denver City High School