Summary
Overview
Work History
Education
Skills
Timeline
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Lana Lopez

San Antonio

Summary

Dynamic and detail-oriented professional with a strong background in customer service at Chili's Bar and Grill. Proven ability to enhance guest experiences through exceptional communication and effective time management. Skilled in multitasking and team collaboration, consistently ensuring smooth operations and high customer satisfaction. Passionate about creating positive environments and fostering relationships.

Overview

4
4
years of professional experience

Work History

Host

Chili's Bar and Grill
03.2025 - 09.2025
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.
  • Provided accurate wait time estimates to guests, minimizing customer dissatisfaction.
  • Maintained cleanliness and organization of the host stand area at all times.
  • Assisted in coordinating special requests or accommodations for guests with specific needs.
  • Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours.
  • Trained new hosts on proper procedures, including greeting protocols and reservation management.
  • Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service.
  • Collaborated with kitchen staff to coordinate meal timing and service flow.

Beauty Advisor

Ulta Salon and Cosmetics
07.2023 - 11.2023
  • Provided customers with product advice and recommendations based on their individual needs.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Attended product training sessions to stay updated on new products and trends in the industry.

KIN Assistant

NEISD
08.2021 - 10.2022
  • Assisted with the coordination of KIN-related activities and programs.
  • Provided administrative support to faculty, staff, and students in the KIN department.
  • Developed materials for presentations and other instructional tools for classes in the KIN program.
  • Monitored student attendance at all KIN-related classes and activities.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Planned and supervised games and other recreational activities for students.

Education

High School Diploma -

James Madison High School
San Antonio, TX
05-2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Detail-oriented

Timeline

Host

Chili's Bar and Grill
03.2025 - 09.2025

Beauty Advisor

Ulta Salon and Cosmetics
07.2023 - 11.2023

KIN Assistant

NEISD
08.2021 - 10.2022

High School Diploma -

James Madison High School

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