Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Lana Murphy

Abilene,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Front Desk AgentFront Office AssistantCustomer Service RepresentativeManagerMental Health Support Worker

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: Abilene, TX
Open to relocation: Yes

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

16
16
years of professional experience

Work History

Front Desk Agent

Days Inns
Abilene
11.2021 - 06.2025
  • Leveraged quick learning abilities to efficiently master new concepts and enhance overall performance.
  • Executed professional services and support, adapting to the demands of a fast-paced work environment.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Assisted in training new front desk staff on operational procedures and customer service standards.

Front Office Assistant

TDCJ
Dayton TX
08.2019 - 11.2021
  • Coordinated and prioritized multiple projects, demonstrating strong organizational abilities and efficient time management.
  • Fostered team engagement through motivational strategies and inspirational leadership techniques.
  • Employed critical thinking and problem-solving techniques to formulate effective solutions for difficult scenarios.
  • Maintained accurate records of client interactions and office activities using electronic filing systems.

Perpetual Inventory Specialist

Wal-Mart Supercenter
Abilene
01.2009 - 07.2019
  • Coordinated day-to-day activities, ensuring optimal collaboration and workflow among all team members.
  • Executed assignments with a strong focus on accuracy and thoroughness to uphold quality standards.
  • Developed in-depth understanding of data entry methodologies to enhance reporting accuracy.
  • Evaluated problems, interpreted data, and recommended strategic solutions to enhance operational efficiency.
  • Trained new staff on inventory procedures, enhancing team performance and adherence to company standards.

Education

GED -

TEA
Dayton TX
05-2021

CSS248641 - Customer Service

ETA INTERNATIONAL
Dayton TX
05-2021

Certificate - Business Information Management

ETA INTERNATIONAL
Dayton TX
04.2021

Certificate - Therapeutic Community Outreach

Management Training Corporation
Dayton TX
11.2021

Skills

  • Safety and security procedures
  • Conflict management
  • Front desk management
  • Guest services

Timeline

Front Desk Agent

Days Inns
11.2021 - 06.2025

Front Office Assistant

TDCJ
08.2019 - 11.2021

Perpetual Inventory Specialist

Wal-Mart Supercenter
01.2009 - 07.2019

Certificate - Therapeutic Community Outreach

Management Training Corporation

Certificate - Business Information Management

ETA INTERNATIONAL

GED -

TEA

CSS248641 - Customer Service

ETA INTERNATIONAL