Lanasia Moore

• Assist patients with scheduling virtual therapy and medical appointments, processing refund requests, doctor's notes, etc.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted providers (doctor's and therapist) with enrollments, account troubleshooting,etc.
• Use Microsoft software to document cases and create powerpoints for presentation to supervisors and other team members.

> Clean rooms for entering patients.

> Ensure the nurses and doctors have a clean space to properly care for existing or new patients.

> Clean and ensure each equipment worked properly before being used on a patient.

• Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
• Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
• Processed bill pays, money order transactions, and refund/return request for customers.
• Write out schedules for team members.