Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager
Lanaya Wolff

Lanaya Wolff

Cambridge,WI

Summary

Seasoned Store Manager specializing in management of specialty retail, specifically focused on customer loyalty and driving sales. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

9
9
years of professional experience

Work History

Store Manager

Bath & Body Works
Johnson Creek, WI
04.2016 - Current
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Mentored internal and peer team members to enhance professional development and accountability in workplace.
  • Leveraged employee referrals, direct sourcing, Taleo ATS, LinkedIn, and Indeed to source candidates for positions.
  • Assisted District Manager with business oversight for 15 store locations. Trained and development new Store Managers in business analysis, brand standards and planning.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Store Manager

Bath & Body Works
Johnson Creek, WI
06.2013 - 04.2016
  • Brand manager in charge of floor reset, observing and engaging customers based off new product reactions to adjust as needed.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction and engagement.
  • Lead asset protection topics and strategies by maintaining strong partnerships while leading inclusive customer experiences.
  • Increased sales and product knowledge through role playing and coaching associates on personalized servicing.
  • Managed up to 55 team members while increasing sales year over year.

Education

High School Diploma -

Oconomowoc High School
Oconomowoc, WI
06.2003

Skills

  • Sales Management
  • Sales Operations and Support
  • Kronos (Timekeeping/scheduling Software)
  • Leadership Development
  • Talent Acquisition/Sourcing
  • Recruitment Strategies Taleo ATS
  • Oracle Databases
  • Zoom and Teams (Video Conferencing Tool)
  • Adobe Acrobat
  • Customer Relationship Management Software (CRM)
  • Effective workflow management
  • Microsoft Outlook, Word and Excel

Accomplishments

Best at Bath & Body Works award 2017 & 2021

  • Highest honors for Bath And Body Works. One store manager nominated regionally per season for a living company values: passion leads to success, diversity, equity and inclusion make us stronger, it matters how we play the game, and the customer rules.

Sales Excellence Summit 2017, 2019, 2020

  • Achieved top sales results in Q4 landing in the top 10% of the company.

Timeline

Store Manager

Bath & Body Works
04.2016 - Current

Assistant Store Manager

Bath & Body Works
06.2013 - 04.2016

High School Diploma -

Oconomowoc High School

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Lanaya Wolff