Lanayah Bynum
Waite Park,MN
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. I would love to work at this job because it’s something that I am dedicated to. I am highly motivated to just work and I have a flexible schedule.
Overview
1
1
year of professional experience
Work History
Cashier
Kohls Department Store
Waite Park, MN
03.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
Host
House Of Pizza.
Waite Park, MN
02.2023 - 06.2023
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Balanced cash drawers at the end of each shift.
- Took reservations over phone and in person.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Answered phones promptly to record and confirm reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Helped service staff handle demand by distributing food and beverages.
- Assisted staff by serving food and beverages or bussing tables.
Education
Apollo High School
Saint Cloud, MNSkills
- Customer Service
- Payment Processing
- POS Systems
- Payment Collection
- Cash Register Operation
- ID Verification
- Returns processing
- Customer Assistance
- Loyalty Program Promotion
- Guest inquiries
- Credit and cash transactions
- Cleaning and sanitizing
- Ordering and stocking
- POS system operations
- Retail Merchandising
- Cash Management
Timeline
Cashier
Kohls Department Store
03.2024 - Current
Host
House Of Pizza.
02.2023 - 06.2023
Apollo High School