LANCE A BELL
PA
Summary
To leverage extensive customer service, business development, and managerial experience in a challenging Networking role, utilizing strong critical thinking, communication, and risk management skills to enhance team productivity and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teller Manager
TD Bank
11.2022 - Current
- Lead critical branch operations (including controlling and balancing main vaults, teller lines, and drive-thru services, ensuring seamless cash handling procedures)
- Spearhead scheduling for 30+ days in advance, optimizing team productivity and branch efficiency
- Lead strategy meetings for a team of 12 tellers to communicate branch goals and expectations
- Collaborate with internal and regional management to review weekly and quarterly performance metrics
- Execute 'Legendary' customer service experiences by identifying and recommending appropriate financial products
- Manage branch inventory, initiate and monitor maintenance requests, and ensure audit-readiness (ROO and ROC standards)
- Interview and hire new candidates, fostering a supportive team environment aligned with branch goals
- Maintain a fraud- and risk-free branch by enforcing compliance with TD Bank's operational and security policies
- Troubleshoot and place tickets with facilities for tech and store repairs
- Developed and implemented strategies to improve branch customer satisfaction, significantly enhancing client retention by 20%
- Achieved a consistent track record of audit readiness, positioning the branch as a model for operational excellence
Community Manager
Regus
05.2018 - 05.2022
- Oversaw client interactions, office showings, and prepared workspaces for new tenants, providing a seamless onboarding experience
- Managed and supported a team of 30 administrative assistants, coordinating workloads and prioritizing tasks to meet client needs
- Maintained IT infrastructure, ensuring operational efficiency and swift resolution of technical issues
- Enhanced center readiness by creating an inviting, well-organized space and addressing customer feedback promptly
- Administered financial transactions via point-of-sale systems, including daily service charges, inventory tracking, and supply ordering
- Ensure Certificate of insurance for tenants and vendors are up to date
- Assisted in producing research data on budget line items or entered budget data provided by the Regional operator into budget reports
- Successfully increased tenant satisfaction scores by over 15% through proactive client engagement and improved service delivery
- Built and maintained a high-performance team that consistently achieved quarterly revenue and occupancy targets
Supervisor
Whole Foods Market
12.2013 - 08.2018
- Directed product inventory management and ordering via the Perkins system to ensure optimal stock levels and product availability
- Recruited, trained, and assessed team members to maintain exemplary customer service and adherence to store standards
- Executed store marketing initiatives, improving product displays, cleanliness, and compliance with operating guidelines
- Enforced team training protocols, fostering a culture of continuous improvement and high customer satisfaction
- Played a pivotal role in enhancing department efficiency and achieving key sales targets, contributing to Whole Foods' high customer service standards
- Spearheaded in-store marketing initiatives that increased department sales by approximately 10% year-over-year
Education
Certificate of Competency - Network Engineering
Delaware County Community College
Media, PA05-2025
High School Diploma -
High School For Global Citizenship
06-2010
Skills
- Professional Customer Service
- Effective Communication
- Critical Thinking & Problem Solving
- Strategic Planning & Organization
- Office Administration
- Team Leadership and Development
- Risk management & Fraud Prevention
Certification
- Network Engineering Certificate of Competency
- CompTIA Network+
- JavaScript
- SQL Server
- Network security
References
Upon Request
Timeline
Teller Manager
TD Bank
11.2022 - Current
Community Manager
Regus
05.2018 - 05.2022
Supervisor
Whole Foods Market
12.2013 - 08.2018
Certificate of Competency - Network Engineering
Delaware County Community College
High School Diploma -
High School For Global Citizenship
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