Lance Black
Judsonia,AR
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Angi Sales Representative
Angi
10.2022 - Current
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and maintained strong working relationships with professionals within assigned territory.
Lowe's Appliance Specialist
Lowe's INC
03.2022 - 10.2022
- Determined customer's specific needs to pair best products and service offerings.
- Ordered parts and maintained adequate inventory.
- Tested completed work and verified functionality of appliances.
- Engaged in safe work practices and proper operation of store equipment.
- Educated customers on use, care and adjustments of appliances.
- Followed up on outstanding or incomplete customer orders, sales or installs.
Verizon Wireless Retail Sales Associate
Verizon Wireless
08.2014 - 01.2020
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Guided customers to quickly locate merchandise in showroom.
- Prioritized helping customers over completing other routine tasks in store.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Hasting's Customer Service Associate
Hasting's INC
01.2009 - 03.2010
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Communication Sciences And Disorders
Harding Univeristy
Searcy, AR 12.2011
Bachelor of Science - Computer Science
Oregon State University
Corvallis, OR05.2025
Skills
- Inside and Outside Sales
- Retention Strategies
- Persuasive Techniques
- Solution Planning
- Serve Customers
- Negotiation Tactics
- Sales Expertise
- A knowledge
References
Alexis Owens - Verizon Wireless Chief of Staff 501-515-9839
Kendel Cole - Former Manager 501-284-9024
Curtis Morgan - Former Solutions Sales Manager 501-281-3137
Timeline
Angi Sales Representative
Angi
10.2022 - Current
Lowe's Appliance Specialist
Lowe's INC
03.2022 - 10.2022
Verizon Wireless Retail Sales Associate
Verizon Wireless
08.2014 - 01.2020
Hasting's Customer Service Associate
Hasting's INC
01.2009 - 03.2010
Bachelor of Arts - Communication Sciences And Disorders
Harding Univeristy
Bachelor of Science - Computer Science
Oregon State University
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