Overview
Work History
Skills
Education
Summary
Timeline
Server

Lance Hooks

Baytown,TX

Overview

7
7
years of professional experience

Work History

Server

Texas Roadhouse
08.2021 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Take-Out Server

Olive Garden
10.2019 - 07.2021
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
  • Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.

Guest Services Cashier

Showbiz Cinemas
09.2018 - 09.2019
  • Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
  • Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
  • Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
  • Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Cleanliness standards
  • Sense of responsibility
  • Multitasking
  • Reliability

Education

High School Diploma -

Barbers Hill High School
Mont Belvieu, TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Timeline

Server

Texas Roadhouse
08.2021 - 04.2025

Take-Out Server

Olive Garden
10.2019 - 07.2021

Guest Services Cashier

Showbiz Cinemas
09.2018 - 09.2019

High School Diploma -

Barbers Hill High School

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Lance Hooks