Lance Marshall
Peoria,IL
Summary
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wal-Mart
11.2023 - Current
- Assisted customers at the service desk with inquiries, returns, and issue resolution
- Handled financial transactions at the money center, including bill payments and money transfers
- Operated the register efficiently, ensuring accuracy in transactions and customer satisfaction
- Processed returns and exchanges while maintaining customer service policies
Internship Student
CATERPILLAR
09.2020 - 05.2021
- Reported to instructor for day-to-day tasks and responsibilities
- Effectively communicated with faculty and staff while receiving constructive feedback
- Analyzed problems, identified solutions, and made informed decisions
- Maintained organized inventory and ensured supply levels were adequate
- Conducted research, compiled data, updated spreadsheets, and produced reports
Education
Bachelor of Science - Interactive Media, Computer Science
Bradley University
Peoria, IL05.2025
High School Diploma -
Manual Academy
Peoria, IL05.2021
Skills
- Customer Service
- Financial Transactions
- Administrative Support
- Operational Support
- Billing
- Coding
- Database Management
- Inventory Tracking
- Recordkeeping
- Analytical Thinking
- Problem-Solving
- Microsoft Excel
- Digital Tools
- Customer service
- Problem resolution
- Team collaboration
Websites
Timeline
Customer Service Associate
Wal-Mart
11.2023 - Current
Internship Student
CATERPILLAR
09.2020 - 05.2021
High School Diploma -
Manual Academy
Bachelor of Science - Interactive Media, Computer Science
Bradley University