Lance Wilmot
Howey-in-the-Hills,FL
Summary
Seasoned Assistant Store Manager with a robust history at Publix, excelling in customer relations and store organization. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. Demonstrates exceptional problem-solving and team management abilities, ensuring operational excellence and profitability improvements. As a Customer Service Manager, I spearheaded the piloting, implementing, and training of a new computer program called OASIS in my District.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Publix
Tavares, Florida
10.2019 - 08.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Customer Service Manager
Publix
Clermont, Florida
10.2007 - 10.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Assistant Customer Service Manager
Publix
Eustis, Florida
08.2004 - 10.2007
- Assisted customers with inquiries, complaints and feedback.
- Monitored customer service performance against established standards.
- Conducted performance reviews for customer service staff.
Customer Service Office Staff Member
Publix
Mt. Dora, Florida
03.1998 - 08.2004
- Answered customer inquiries and provided accurate and timely solutions.
- Assisted customers with product selection, ordering, returns, refunds, and exchanges.
- Provided information on products and services to customers over the phone or in person.
Education
High School Diploma -
Mt. Dora High School
Mount Dora, FL05-1997
Associate of Arts - Pre Pharmacy
Lake Sumter State College
Leesburg, FL05-2003
Some College (No Degree) - Pre-Pharmacy
Lake Sumter State College
Leesburg, FL05-2024
Some College (No Degree) - Pharmacy
University of Florida
Gainesville, FL01-2028
Skills
- Department Oversight
- Records Management
- Store Organization
- Stock management
- Customer Relations
- Customer Service
- Attention to Detail
- Staff Supervision
- Team Management
- Problem-Solving
- Store Opening and Closing
- Relationship building and management
Certifications
- Certified Pharmacy intern PSI 47090, October 3, 2024
- BLS certified, November 2024 - present
- Immunization Certified Pharmacy Intern, January 2025
Timeline
Assistant Store Manager
Publix
10.2019 - 08.2023
Customer Service Manager
Publix
10.2007 - 10.2019
Assistant Customer Service Manager
Publix
08.2004 - 10.2007
Customer Service Office Staff Member
Publix
03.1998 - 08.2004
High School Diploma -
Mt. Dora High School
Associate of Arts - Pre Pharmacy
Lake Sumter State College
Some College (No Degree) - Pre-Pharmacy
Lake Sumter State College
Some College (No Degree) - Pharmacy
University of Florida
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