Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lance Melton

Rowlett,Texas

Summary

Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 25 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Tosca LTD
Garland, TX
01.2016 - Current
  • Ensured that customer service standards were met or exceeded at all times.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Maintained accurate records of employee time and attendance.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Motivated and led team members to work together to achieve targets.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Delegated work to staff, setting priorities and goals.
  • Supported safety programs to reduce and eliminate employee injuries.

Production Supervisor

NCH
Irving, TX
11.2009 - 01.2024
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Monitored inventory levels and ordered materials as needed to maintain production operations.
  • Trained new staff on production processes and procedures.
  • Maintained accurate records of daily production activities.
  • Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
  • Conducted regular performance reviews for each employee to identify areas for improvement.
  • Performed regular quality checks throughout the production process to ensure customer specifications were met.
  • Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
  • Assisted with troubleshooting equipment malfunctions or operational problems as needed.
  • Communicated effectively with other departments to ensure smooth workflow from start to finish.
  • Implemented cost-saving measures while maintaining high levels of product quality.
  • Collaborated with management team to develop strategies for improving efficiency in the production area.
  • Managed daily operations within budget constraints while meeting deadlines.
  • Supported safety programs to reduce and eliminate employee injuries.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.

Operations Manager

Aloe Dynamics
Dallas, TX
09.1996 - 11.2009
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Presented performance and productivity reports to supervisors.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Created corrective actions based on adverse KPI trends.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Education

Law Enforcement

Eastfield College
Mesquite, TX

General Studies

Central Texas College
Killeen, TX

Skills

  • Employee Relations
  • Inventory Control
  • Operations Oversight
  • Process Improvements
  • Business operations knowledge
  • Workflow Coordination

Certification

  • HAACP Certified
  • CPR Certified
  • Forklift Certified

Timeline

Assistant General Manager

Tosca LTD
01.2016 - Current

Production Supervisor

NCH
11.2009 - 01.2024

Operations Manager

Aloe Dynamics
09.1996 - 11.2009

Law Enforcement

Eastfield College

General Studies

Central Texas College

Similar Profiles

CREATE PROFILE
Lance Melton