Summary
Overview
Work History
Education
Skills
Timeline
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Landis O'Brien

Sun City,AZ

Summary

Customer-focused member concierge offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Also experienced as an energetic server with background in high-volume restaurant environments. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

5
5
years of professional experience

Work History

Server

Hillstone Restaurant Group
Scottsdale, AZ
12.2024 - Current
  • Presented menus and answered questions regarding items.
  • Checked food before serving it to customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Receptionist Coordinator

Focal Point
Phoenix, AZ
10.2023 - 08.2025
  • Used strong negotiation skills to obtain top-notch bookings.
  • Took credit card payments over phone and in person.
  • Created campaigns to develop and market clients' brands.

Assistant

creative edge tile and stone
Peoria, AZ
08.2022 - 12.2024
  • Developed positive relationships with internal customers through effective communication techniques.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.

Concierge Team Member

Life Time Fitness Inc.
Peoria, AZ
11.2021 - 09.2022
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Worked closely with members such as and always showed extreme professionalism and respect
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Helped average of 500+ Life Time members per day by responding to inquiries and locating products.

Hostess

Dillions
Glendale, AZ
05.2021 - 10.2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Customer Service Associate

Walgreens
Sun City West, AZ
12.2020 - 03.2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Centennial High School
Peoria, Az
05.2021

Health Sciences

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

Skills

  • Purchasing
  • Sanitation
  • Training
  • Multitasking
  • Reliable and trustworthy
  • Active listening
  • Problem resolution
  • Communication
  • Friendly, positive attitude
  • Customer Support
  • Store maintenance
  • Menu memorization
  • High-volume dining
  • Relationship building

Timeline

Server

Hillstone Restaurant Group
12.2024 - Current

Receptionist Coordinator

Focal Point
10.2023 - 08.2025

Assistant

creative edge tile and stone
08.2022 - 12.2024

Concierge Team Member

Life Time Fitness Inc.
11.2021 - 09.2022

Hostess

Dillions
05.2021 - 10.2021

Customer Service Associate

Walgreens
12.2020 - 03.2021

Centennial High School

Health Sciences

Maricopa Community Colleges - Glendale Community College

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Landis O'Brien