Tanner Packer
Saratoga Springs,UT
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
12
12
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
12.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
General Manager
Jimmy Johns Gourmet Subs
06.2013 - 09.2022
- Directed daily operations, ensuring high-quality service and product consistency.
- Led team performance initiatives, enhancing employee engagement and retention.
- Implemented cost-control measures, improving overall profitability of the location.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
American Fork High School
06.2013
Skills
- Order Delivery Practices
- Talent Development
- Purchasing
- Business Management
- Customer Engagement
- Inventory Management
- Staff Training
- Sales Forecasting
- Problem Solving
- Adaptability
- Labor Management
- Team Leadership
- Stress Management
- Decision Making
- Customer Service
- Organizational Skills
- Financial Management
- Hiring Decisions
- Recruitment
- Staff Management
- Strong work ethic
- Exceptional customer service
- Inventory control and record keeping
Timeline
Server
Texas Roadhouse Restaurant
12.2022 - Current
General Manager
Jimmy Johns Gourmet Subs
06.2013 - 09.2022
High School Diploma -
American Fork High School
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