Landree Galvin
Las Vegas,NV
Summary
I have experience with computer programs such as Revit, AutoCad, Adobe Photoshop, and Adobe Indesign. The last 3 and a half years of school have consisted of space development and designing, model building, group coordination, and researching case studies.
Overview
6
6
years of professional experience
Work History
Shift Lead
Varsity Donuts
Manhattan, KS
10.2022 - Current
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted in the development and implementation of new operational procedures.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled cash register transactions accurately while providing excellent customer service.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented company policies consistently across all shifts.
- Collaborated with management to set performance goals and evaluate progress.
- Handled emergency situations with composure and in accordance with company guidelines.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Completed opening and closing duties to facilitate business operations.
- Identified needs of customers promptly and efficiently.
- Facilitated training sessions for new employees on company policies and procedures.
- Assisted in the training of new employees.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Took special orders in person and over telephone, generating additional revenue every month.
Receptionist
Galvin Chiropractic
Las Vegas, NV
05.2019 - Current
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Interior Design
Kansas State University
Manhattan, KS05-2026
Skills
- Operations monitoring
- Sales proficiency
- Employee evaluation
- Workplace safety
- Productivity monitoring
- Shift leadership
- Customer service focus
- Conflict resolution
- Decision-making capacity
- Knowledge sharing
- Guest service
- Employee training
References
References available upon request.
Timeline
Shift Lead
Varsity Donuts
10.2022 - Current
Receptionist
Galvin Chiropractic
05.2019 - Current
Bachelor of Science - Interior Design
Kansas State University
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