Summary
Overview
Work History
Education
Skills
Timeline
Generic

Landry Taff

Surprise,AZ

Summary

At Picazzo's, I excelled in high-pressure situations, showcasing my ability to multitask and maintain composure, which enhanced the dining experience for large parties. My adept customer service and effective communication skills led to improved efficiency and guest satisfaction, demonstrating my commitment to team collaboration and exceptional service delivery. I also developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Exceled at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Host

Picazzo's
11.2022 - 12.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided help for the servers when needed with taking orders and food running while Iwasn't busy.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

No Degree - Psychology

Northern Arizona University
Flagstaff, AZ

High School Diploma -

Sandra Day O'conner
Phoenix, AZ
05-2023

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Server support
  • Telephone reception
  • Table assignment coordination
  • Reservation coordination
  • Reservations

Timeline

Host

Picazzo's
11.2022 - 12.2023

No Degree - Psychology

Northern Arizona University

High School Diploma -

Sandra Day O'conner
Landry Taff