Lane Bentley
Columbia,SC
Summary
Recently graduated, dependable, and enthusiastic server providing fast, high-quality customer service to guests in restaurant and retail settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Tombo Grille
07.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Restaurant Server
Publico
01.2022 - 07.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Retail Sales Associate
Revente
08.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Sales Associate Cashier
The Fishin' Duck
06.2016 - 08.2019
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Bachelor of Arts - Mass Communications
University of South Carolina - Columbia
Columbia, SC12.2023
Skills
- Guest Relations Management
- Customer Satisfaction
- POS System Operation
- Customer service
- Conflict resolution
- Exceptional communication
- Positive attitude
- Active listening
- Problem-solving
- Team collaboration
- Adaptability
- Inventory Management
Timeline
Restaurant Server
Tombo Grille
07.2023 - Current
Restaurant Server
Publico
01.2022 - 07.2023
Retail Sales Associate
Revente
08.2021 - 01.2022
Retail Sales Associate Cashier
The Fishin' Duck
06.2016 - 08.2019
Bachelor of Arts - Mass Communications
University of South Carolina - Columbia
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