Lane Grey Thompson
Summary
Tech-savvy individual with solid background in financial industry. Skilled in loan assessment, risk analysis, and customer service, ensuring client satisfaction and one call resolution. Reliable and thorough team contributor with strong organizational capabilities.
Overview
8
8
years of professional experience
Work History
Utah Community Credit Union
Loan Officer
09.2021 - Current
- $15M+ disbursed in credit cards, auto, personal, and small business loans.
- Sell loan products such as GAP, debt protections, and vehicle warranties.
- Handle calls from borrowers regarding applications for a loan or refinance, questions about current interest rates, lending process, estimates and quotes, etc.
Utah Community Credit Union
Online Support
03.2019 - 08.2021
- Manually created online banking profiles for users via backend systems when needed.
- Replied to messages sent by members via their online banking portal, text messages, support emails, etc. Assisted members via phone with getting logged into their online banking.
Kroger / Smith's
Cashier, Bagger, Miscellaneous Retail
09.2018 - 02.2019
Big 5 Sporting Goods
Cashier, Sales Associate, Miscellaneous Retail
03.2018 - 09.2018
Education
High school diploma -
Skills
- Professional written communication and typing (90 wpm)
- Customer resolution and deescalation
- Loan portfolio monitoring
- Process improvement
- NMLS registration
- Bilingual in Spanish
Timeline
Utah Community Credit Union
Loan Officer
09.2021 - Current
Utah Community Credit Union
Online Support
03.2019 - 08.2021
Kroger / Smith's
Cashier, Bagger, Miscellaneous Retail
09.2018 - 02.2019
Big 5 Sporting Goods
Cashier, Sales Associate, Miscellaneous Retail
03.2018 - 09.2018