Lane Serna
Krum
Summary
Highly adaptable and motivated individual. Thrives in fast-paced environments and detail-oriented work settings. Excels both as a team player and independently. Possesses exceptional problem-solving skills and a strong willingness to acquire necessary knowledge to accomplish tasks effectively. Thrives on challenging oneself to continuously improve and achieve higher levels of performance.
Overview
8
8
years of professional experience
Work History
Dispatcher
Prodigy HVAC
02.2025 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely service.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 17 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Production
Snyder custom threads
10.2022 - 02.2025
- Monitored and verified the completion of product orders while maintaining quality control.
- Fulfilled daily customer orders to meet specific requests.
- Enhanced production efficiency by streamlining processes and optimizing workflow.
Production/receiving
Pond King
10.2020 - 10.2022
- Built fish habitats and feeders for aquatic environments, working with hand tools daily.
- Oversaw order filling to ensure timely completion.
- Entrusted with solo work assignments.
- Operated heavy-duty manufacturing machinery and forklifts.
- Worked well in a team setting, providing support and guidance.
Merchandiser
Fisher59
02.2019 - 10.2020
- Conducted product placement and display activities for merchandise throughout various stores in the DFW region.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Ensured section of store was fully stocked and visually appealing for customers each day.
- Managed and kept stock of inventory in the back room.
Plumber
CVS Mechanical
03.2018 - 02.2019
- Repaired plumbing systems, components, and equipment.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
Installer
Allen roofing
02.2017 - 02.2018
- Directed and executed major gutter/roofing installation tasks.
- Drove box truck daily to various locations to pick up supplies and perform installations.
- Managed inventory and monitored supply levels.
- Enhanced curb appeal for clients'' homes with aesthetically pleasing and functional gutter designs tailored to individual preferences.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Maintained a safe working environment by adhering to safety protocols and guidelines while installing gutters.
Education
High School Diploma -
Krum high school
05.2016
Skills
- Customer service
- Construction
- Experienced with Microsoft Office applications
- Effective problem resolution
- Efficient at acquiring new skills
- Consistent commitment to quality
- Proficient in hand tools
- Data entry
- Decision-making
- Attention to detail
Timeline
Dispatcher
Prodigy HVAC
02.2025 - Current
Production
Snyder custom threads
10.2022 - 02.2025
Production/receiving
Pond King
10.2020 - 10.2022
Merchandiser
Fisher59
02.2019 - 10.2020
Plumber
CVS Mechanical
03.2018 - 02.2019
Installer
Allen roofing
02.2017 - 02.2018
High School Diploma -
Krum high school
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