Lanee Miller
Fairview Heights,IL
Summary
With experience in a restaurant and coffee shop, I have developed strong customer service skills and the ability to thrive in a fast paced environment. I am adept at multitasking, handling high pressure situations, and ensuring customer satisfaction. My roles have honed my communication skills, attention to detail, and ability to work as an individual or part of a team. I strive to provide a positive work environment.
Overview
2
2
years of professional experience
Work History
Server
Keystone Place at Richland Creek
O'Fallon, IL
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Barista
Scooters Coffee Shop
Maryville, IL
05.2023 - 05.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Host
Olive Garden
Fairview Heights, IL
07.2022 - 04.2023
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
High School Diploma -
Alton High School
Alton, IL05-2024
Skills
- Opening and closing duties
- Guest Engagement
- Positive and professional
- Performance Improvement
- Exceptional customer service
- Cash Handling
Timeline
Server
Keystone Place at Richland Creek
05.2024 - Current
Barista
Scooters Coffee Shop
05.2023 - 05.2024
Host
Olive Garden
07.2022 - 04.2023
High School Diploma -
Alton High School
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