Lanesha Washington
Clarksville,TN
Summary
Performance-focused advanced medical support assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
07.2022 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
Lead Registered Medical Assistant
Tennova Medical Center
06.2021 - 07.2022
- Boosted staff morale by fostering a positive work environment based on teamwork and mutual respect.
- Increased accuracy of medical records by meticulously reviewing and updating documentation.
- Improved patient satisfaction by promptly addressing concerns and maintaining clear communication with patients.
- Facilitated smooth transitions between shifts through thorough handover reports detailing pertinent patient information.
- Accelerated billing processes through accurate coding and submission of insurance claims, reducing payment delays.
- Ensured optimal team performance through regular training sessions, boosting skillsets and knowledge within the department.
- Reduced wait times by proactively managing schedules, ensuring timely appointments and procedures.
- Contributed to the growth of the practice by building strong relationships with patients, providing exceptional care and service.
- Spearheaded process improvements in inventory management, reducing waste and optimizing supply usage.
- Strengthened relationships with external providers, ensuring timely referrals for specialty services when needed.
- Streamlined clinical workflow for better efficiency, effectively delegating tasks to team members.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Childcare Director
Self-employeed
08.2018 - 11.2021
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Conducted regular safety audits, ensuring a secure environment for children and staff alike.
- Attended approved training and continuing education courses to maintain certifications.
- Implemented comprehensive health policies aligned with CDC guidelines to minimize illness outbreaks within the facility.
- Enhanced childcare quality by implementing innovative educational programs and activities.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Developed relationships with community organizations to provide additional resources and services to families.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Registered Medical Assistant
Tennova Medical Center
08.2012 - 02.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
Education
Bachelor of Science - Sociology
Tennessee State University
Nashville, TN08.2020
Associate of Science - Medical Assisting
Draughon's Jr College
Clarksville, TN05.2009
Skills
Conflict resolution techniques
Patient Communication
HIPAA Compliance Understanding
Medical billing experience
Appointment Scheduling Expertise
Professionalism and Ethics
Continuous learning mindset
Medical terminology understanding
Recordkeeping skills
Patient Care Coordination
Medical coding familiarity
Medical Office Procedures
Medical record assessment
Patient Records Maintenance
Certification
- RMA - Registered Medical Assistant
Additional Information
SAMSHA'S Trauma informed Approach; Certification of Completion-Middle TN Council on Children and Youth Workshop
Clarksville-Montgomery County School System Parent Advisory Council Member; August 2024-present
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
07.2022 - Current
Lead Registered Medical Assistant
Tennova Medical Center
06.2021 - 07.2022
Childcare Director
Self-employeed
08.2018 - 11.2021
Registered Medical Assistant
Tennova Medical Center
08.2012 - 02.2018
Bachelor of Science - Sociology
Tennessee State University
Associate of Science - Medical Assisting
Draughon's Jr College
Similar Profiles
MARIANNE GONTAMARIANNE GONTA
Vocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits AdministrationVocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits Administration
Rebecca McKeeRebecca McKee
Legal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits AdministrationLegal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits Administration
Joseph HarrisonJoseph Harrison
Senior Police Officer at Department of Veteran AffairsSenior Police Officer at Department of Veteran Affairs
Frances GarofanelloFrances Garofanello
Supervisory, Human Resources Specialist at Department of Veteran Affairs, Veterans Benefits AdministrationSupervisory, Human Resources Specialist at Department of Veteran Affairs, Veterans Benefits Administration
James PattersonJames Patterson
Senior Network Communication Systems Specialist at United States Army, Active DutySenior Network Communication Systems Specialist at United States Army, Active Duty