Lanette Farmer
Tulsa,Ok
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
Work History
General Manager
Promise Hotels
11.2015 - Current
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Exhibits excellent leadership skills, works well with other and great customer service, detail oriented, and driven.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Front Desk Clerk
Promise Hotels
01.2010 - 11.2015
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Developed and maintained positive relationships with guests for satisfaction.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Executive Housekeeper
Best Western Trade Winds Central
09.2004 - 09.2010
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
Housekeeper
Best Western Trade Winds Central
02.2001 - 09.2004
- Worked on cleaning team to service hotels rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Skills
- Economic Analysis
- Finance and Accounting Oversight
- Labor Cost Controls
- Product Promotion
- Team training and development
- Scheduling, payroll, end of month report, working in quickbooks
- Staff hiring
Timeline
General Manager
Promise Hotels
11.2015 - Current
Front Desk Clerk
Promise Hotels
01.2010 - 11.2015
Executive Housekeeper
Best Western Trade Winds Central
09.2004 - 09.2010
Housekeeper
Best Western Trade Winds Central
02.2001 - 09.2004