Lanette Farmer
Tulsa,Ok
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
Work History
General Manager
Promise Hotels
Tulsa, OK
11.2015 - Current
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Exhibits excellent leadership skills, works well with other and great customer service, detail oriented, and driven.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Front Desk Clerk
Promise Hotels
Tulsa, OK
01.2010 - 11.2015
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Developed and maintained positive relationships with guests for satisfaction.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Executive Housekeeper
Best Western Trade Winds Central
Tulsa, OK
09.2004 - 09.2010
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
Housekeeper
Best Western Trade Winds Central
Tulsa, OK
02.2001 - 09.2004
- Worked on cleaning team to service hotels rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Skills
- Economic Analysis
- Finance and Accounting Oversight
- Labor Cost Controls
- Product Promotion
- Team training and development
- Scheduling, payroll, end of month report, working in quickbooks
- Staff hiring
Timeline
General Manager
Promise Hotels
11.2015 - Current
Front Desk Clerk
Promise Hotels
01.2010 - 11.2015
Executive Housekeeper
Best Western Trade Winds Central
09.2004 - 09.2010
Housekeeper
Best Western Trade Winds Central
02.2001 - 09.2004