Laney McCoy
Jacksonville,FL
Summary
Motivated and enthusiastic Customer Service Professional with 15 years of experience; seeking growth opportunity within an organization that leverages my passion and skills for garnering lasting and meaningful relationships with clients and partners.
Overview
5
5
years of professional experience
Work History
Server Supervisor
First Watch Daytime Cafe
Jacksonville , FL
10.2018 - Current
- Maintain corporate standards by welcoming customers promptly and positively.
- Developed rapport with customers and assisted in generating repeat business by providing exceptional service.
- Monitored dining room activities to ensure customer satisfaction.
- Responded efficiently to customer inquiries and complaints in a professional manner.
- Handled multiple payment and refund transactions accurately while following PCI standards.
- Instructed new staff members on food handling procedures and service techniques.
- Explained goals and expectations required of trainees.
- Provided exceptional service to high volume of daily customers.
Accounting Administrator/Administrative Assistant
Self Employed Services
Jacksonville, FL
01.2020 - 12.2021
- Worked with accountants to prepare various financial data.
- Researched discrepancies in vendor invoices, deposits and refunds.
- Prepared bank deposits, verified cash receipts and maintained current accounts receivable and payable files.
- Assisted with month-end closing activities such as preparing journal entries and reconciling balance sheet accounts.
- Submitted employee timesheets to prepare for payroll processing.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL04-2019
Skills
- Team Management
- Customer engagement
- Service prioritization
- Information security
- Bookkeeping
- Complaint resolution
Timeline
Accounting Administrator/Administrative Assistant
Self Employed Services
01.2020 - 12.2021
Server Supervisor
First Watch Daytime Cafe
10.2018 - Current
Associate of Arts -
Florida State College At Jacksonville