Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lani Sanchez

Las Vegas,NV

Summary

Professionally, I have over 20 years of customer service experience, and I'm friendly and adaptable. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server

Ark Restaurants
09.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server

California Pizza Kitchen
04.2016 - 03.2019
  • Greet all guests with a smile and a friendly greeting
  • Assist and take guest's orders
  • Employ approved suggestive selling techniques to assist guests who are undecided
  • Perform side work duties as directed by manager
  • Clean tables and counters in the dining room area
  • Maintain cleanliness of facility
  • Responsible for communicating special instructions between the Kitchen Staff, Servers, Delivery Staff and Management
  • Responsible for knowing the menu to include the ingredients and preparation of specific menu items
  • Make drinks, take orders, clear and clean tables, and ensure work area is clean and orderly.

Server

TOM'S URBAN LAS VEGAS
06.2017 - 11.2017
  • Be a core team member with high energy, concept
  • Be Genuine and authentically yourself in how you connect with others - show your personality! Know the menu inside and out
  • Engage with guests as they make food and beverage decisions
  • Enter orders, deliver food and beverages, process payments
  • Work with passionate people to create and nurture a fun, family-style work environment
  • Uphold our high sanitation and safety standards.

Education

General Studies -

Rancho High School
Las Vegas, NV
06.1997

Skills

  • Sales
  • Cash Handling
  • Memory retention
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Order Accuracy
  • Suggestive Selling
  • Point of sale operation
  • Allergy awareness

Timeline

Server

Ark Restaurants
09.2021 - Current

Server

TOM'S URBAN LAS VEGAS
06.2017 - 11.2017

Server

California Pizza Kitchen
04.2016 - 03.2019

General Studies -

Rancho High School

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