Lanice Brown
Queens
Summary
Customer Service Specialist with a strong background in managing patient registration, scheduling appointments, and verifying insurance in fast-paced environments. Known for exceptional communication and detail-oriented skills. Proven track record of rapid professional growth and a strong team player mindset, consistently achieving business goals.
Overview
7
7
years of professional experience
Work History
Patient Service Representative/Surgical Scheduler Coordinator
Summit Health Pulmonary & Critical Care
Lynbrook, NY
2022.10 - Current
- Promoted to Patient Care Service Rep II within 4 months
- Manage patient registration, check-out, and insurance verification
- Answer multi-line switchboard calls, schedule, and cancel appointments
- Prepare charts, obtain prior authorizations, and handle patient documents
- Reconcile daily payments, close out register, and submit receipts to manager
- Streamlined patient onboarding, enhancing record accuracy and reducing wait times
- Facilitated patient care by securing prior authorizations and managing referrals
Shift Supervisor
Wendy's
Lynbrook, NY
2021.10 - 2022.10
- Promoted from Team Lead to Shift Supervisor in January 2022
- Oversaw and assisted employees in the absence of the manager
- Greeted customers, took orders, and processed payments
- Recommended products, promoted special deals, and ensured accurate cash handling
- Maintained cleanliness before opening and after hours
- Ensured all food supplies were stocked and managed inventory
Accessioning Technician
True Health Diagnostics
Richmond, VA
2017.06 - 2019.08
- Responsible for all documentation required for tasks performed
- Followed all written Standard Operating Procedures (SOPs)
- Labeled and transported specimens to laboratory sections for testing
- Prepared specimens for delivery by creating Specimen Transfer Lists (STLs) and packaging according to specimen temperature requirements
- Properly handled ambient, refrigerated, and frozen specimens
Education
Diploma -
Rockaway Park HS for Environmental Sustainability
Rock Park, NY06.2021
Certificate(s) - Psychology of Close Relationships, IP Law & Entrepreneurship
Harvard Secondary School Program
Cambridge, MA06.2020
Skills
- Exceptional Communication and Customer Service Skills
- Team Player
- Detail Oriented
- Internet Savvy
- Fast Learner
- Appointment Scheduling
- Payment Processing
- Data Entry
- Verifying Medical Insurance
- Proficient in EMR Systems (eg, Athena, Epic, CureMD)
- Multiline Switchboard Operator
- Multitasking
Accomplishments
- Promoted to Patient Care Service Rep II within 4 months.
- Streamlined patient onboarding process, improving record accuracy and reducing wait times.
- Secured prior authorizations and managed referrals efficiently, facilitating patient care.
Timeline
Patient Service Representative/Surgical Scheduler Coordinator
Summit Health Pulmonary & Critical Care
2022.10 - Current
Shift Supervisor
Wendy's
2021.10 - 2022.10
Accessioning Technician
True Health Diagnostics
2017.06 - 2019.08
Diploma -
Rockaway Park HS for Environmental Sustainability
Certificate(s) - Psychology of Close Relationships, IP Law & Entrepreneurship
Harvard Secondary School Program