Lanie Langlinais
New Iberia,LA
Summary
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
Dental Receptionist
Bayou Braces
Lafayette, LA
11.2022 - 01.2025
- Communicated treatment plans and answered patient inquiries about procedures and policies.
- Verified patient's eligibility for benefits under various insurance plans.
- Collected payments from patients in accordance with established policies and procedures.
- Processed referrals to specialists when required by the dentist.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Maintained patient records using electronic health record software for accuracy and compliance.
Sales Associate
AT&T
Lafayette, AL
12.2019 - 10.2022
- Assisted customers with product selection and service inquiries.
- Demonstrated features of mobile devices and accessories to customers.
- Processed customer transactions accurately and efficiently at point-of-sale.
- Maintained knowledge of current promotions and offers for effective selling.
- Collaborated with team members to enhance store merchandising and displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
Education
Certified Orthodontic Assistant - Orthodontic Assistant
Academy of Acadiana
New Iberia, LA 08.2016 - 11.2017
Westgate High School
New Iberia, LASkills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Payment processing
- Treatment plan communication
- Customer relationship management
- Patient education
- Office administration
- Problem solving
- Compliance management
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Phone and email etiquette
- Friendly and outgoing
- Patient services
- Billing procedures
- Records management
- Rapport building
Timeline
Dental Receptionist
Bayou Braces
11.2022 - 01.2025
Sales Associate
AT&T
12.2019 - 10.2022
Certified Orthodontic Assistant - Orthodontic Assistant
Academy of Acadiana
08.2016 - 11.2017
Westgate High School