Lanita Brown
Amelia,OH
Summary
Highly organized Cosmetology Instructor with excellent teaching abilities and welcoming demeanor. Superior leadership skills and workplace focus. Prepared to bring 30 + years of relevant experience and proficiency in all things cosmetology.
Known to be a great support to administrative needs and the people around me.
Able to be flexible in a classroom setting to meet the needs of students and their education.
Detail oriented is my strong suit.
Strong communication and organizational skills have been essential in this career as a front facing customer service provider.
Overview
17
17
years of professional experience
Work History
Front Desk Coordinator
Total Quality Logistics
08.2021 - 02.2024
- Greeted large groups and guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments, managed bookings of rooms for staff and clients.
- Assisted in other departments with some clerical work such as maintenance, legal, marketing, and human resource.
- Addressed customer inquiries and provided information about the industry.
- Kept the front desk and surrounding area clean and updated.
- Worked closely with a third party security team.
- Overseen and managed other employees and inventory.
Salon Owner/Operator
Myself
03.2017 - 06.2021
- Cultivated and strengthened lasting client relationships of over 100 clients using strong issue resolution and dynamic communication skills.
- Independently owned and operated a high end hair salon.
- Managed daily appointments and calendars.
- Quarterly tax review and organization.
- Kept inventory and cost reports as a must.
- Retained great customer service with clients as well as outside companies.
- Took pride in the cleanliness of the salon.
Campus Director/Instructor
Regency Beauty Institute
07.2007 - 09.2016
- Directed daily academic administration, faculty support, and admissions efforts.
- Overseen student retention efforts to maintain institution goals and objectives.
- Guided and supported faculty and staff in development of new programs.
- Managed and taught cosmetology classes of 90+ students in the facility.
- Kept students engaged in learning to increase interest in all areas of cosmetology.
- Established great rapport with students to create a good balance in education.
- Taught several different techniques to increase student learning abilities.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Improved policies and procedures to maximize student safety and campus security.
- Remained within regulations of several governing boards.
- Hire, train, and supervise instructors. Ensured that all personnel are qualified and their teaching methods align with the school's standards.
- Managing and ordering supply inventory.
- Engaged and collaborated with students, clients, customer's, and families.
Education
High School Diploma -
New Richmond High School
New Richmond, OH06.1988
Cosmetology - Cosmetology
Grant Career Center
Bethel, OH05.1988
Skills
- Great Culture Leader
- Student and classroom management
- Adaptability
- Confidentiality
- Customer service minded, learned and taught
- Proficiency in most computer software program
- Professional problem solving skills
- Scheduling and calendar knowledge
- Student record safety
Timeline
Front Desk Coordinator
Total Quality Logistics
08.2021 - 02.2024
Salon Owner/Operator
Myself
03.2017 - 06.2021
Campus Director/Instructor
Regency Beauty Institute
07.2007 - 09.2016
High School Diploma -
New Richmond High School
Cosmetology - Cosmetology
Grant Career Center
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