Laniya Parker
Summary
Dedicated and results-driven Operations Manager with strong leadership experience across multiple departments at Fun Spot America Atlanta. Skilled in improving guest experience, training teams, managing daily operations, and raising departmental performance. Known for creating structured training programs, elevating guest service standards, and fostering a safe, positive, and high-energy work environment.
Results-driven Manager on Duty with a proven track record of highly productive and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Fun Spot America Atlanta
01.2024 - Current
- Oversee park-wide operations, ensuring smooth attraction flow, safety compliance, and high guest satisfaction.
- Manage payroll daily and complete weekly staff scheduling.
- Lead, coach, and support team members to maintain strong communication and a positive work environment.
- Address guest concerns promptly, ensuring exceptional service and memorable visits.
- Collaborate with other leaders to support events, groups, and overall park goals.
Department Manager
Fun Spot America Atlanta
01.2023 - 01.2024
- Turned around the Parties & Groups department by improving structure, communication, and guest experience.
- Developed and implemented training programs to help team members serve guests efficiently and safely.
- Strengthened guest service standards across the park and supported labor management and scheduling.
Arcade Shift Supervisor
Fun Spot America Atlanta
01.2022 - 01.2023
- Supervised daily arcade operations, managed team assignments, and ensured strong guest interactions.
- Handled cash, card systems, and arcade inventory with accuracy and accountability.
- Helped train new hires and build team confidence and skills.
- Managed daily inventory and ensured adequate supplies for attractions.
- Trained staff on safety protocols and customer service standards.
- Resolved guest issues promptly to enhance visitor experience.
- Implemented training programs for new employees in operational procedures.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
Education
Bachelor's Degree - Management & Supervision
Georgia Military College
Skills
- Exceptional Guest Service
- Team Leadership & Coaching
- Weekly Scheduling
- Daily Payroll Management
- Training Program Development
- Human Resources Experience
- Safety & Compliance Awareness
- Cash Handling & POS Systems
- Upselling & Add-On Sales
- Conflict Resolution
- Strong Communication
- Problem Solving & Adaptability
Accomplishments
- Transformed the Parties & Groups department, improving quality, consistency, and guest satisfaction.
- Built structured training programs used across the park to improve safety, efficiency, and guest experience.
- Recognized for strong leadership, communication, and park-wide support as Manager on Duty.
References
Jessica Brown, 917-776-7627
Timeline
Manager on Duty
Fun Spot America Atlanta
01.2024 - Current
Department Manager
Fun Spot America Atlanta
01.2023 - 01.2024
Arcade Shift Supervisor
Fun Spot America Atlanta
01.2022 - 01.2023
Bachelor's Degree - Management & Supervision
Georgia Military College