Lanny Baughman
Boston,MA
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Jetblue Airways Corp
Boston
05.2011 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
Bachelor Of Science - Accounting
Ball State University
Muncie, INJohn Glenn High School
Walkerton, INSkills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
Timeline
Flight Attendant
Jetblue Airways Corp
05.2011 - Current
Bachelor Of Science - Accounting
Ball State University
John Glenn High School