Lantz Ryker
Port Saint Lucie,Florida
Summary
Dynamic leader with proven expertise in customer service management and cash handling, honed at Sprouts Farmers Market Inc. and Walmart. Excelled in enhancing customer satisfaction, reducing cash discrepancies by implementing improved procedures, and mentoring teams to exceed sales goals. Skilled in transaction management and fostering positive customer relations, demonstrating a blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc.
09.2022 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Front End Academy Trainer
Walmart
06.2020 - 09.2022
- Monitored cash drawers in 18 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie06.2020
Skills
- Positive Attitude
- Punctuality
- Customer Service Management
- Cash Handling
- Customer Relations
- Equipment Troubleshooting
- Drawer balancing
- Cash reconciliation
- Transaction Management
Timeline
Head Cashier
Sprouts Farmers Market Inc.
09.2022 - Current
Front End Academy Trainer
Walmart
06.2020 - 09.2022
High School Diploma -
Treasure Coast High School
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