La’Nyia Bernard
Port Arthur,TX
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
HEB Grocery Store
Port Arthur, TX
08.2022 - 09.2024
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Addressed customer questions and concerns regarding products and services.
- Scanned items and checked pricing on cash register for accuracy.
Call Center Representative
Focus
Beaumont, Texas
05.2022 - 12.2022
- Strengthened customer retention by offering discount options.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained strong call control and quickly worked through scripts to address problems.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
High School Diploma -
Memorial High School
Port Arthur, TX05-2020
Skills
- Order coordination
- Drawer management
- Check processing
- Account management
- Customer service
- Attention to detail
- Customer focus
Timeline
Customer Service Cashier
HEB Grocery Store
08.2022 - 09.2024
Call Center Representative
Focus
05.2022 - 12.2022
High School Diploma -
Memorial High School