La'Precious Coleman
Winston-Salem,NC
Summary
Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Committed to helping community members improve wellness through support and education.
Overview
5
5
years of professional experience
Work History
Patient Referral Coordinator
United Health Centers
03.2023 - Current
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Communicated with patients in English and Spanish about the status of their referrals and when to expect a call to schedule their appointment.
- Collaborated with community centered clinics to schedule female patients to have free mammograms
Patient Care Coordinator
Novant Health, Inc
08.2021 - 04.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Communicated with patients in English and Spanish while facilitating referrals and scheduling their appointments
Interpreter
Language Line Services
08.2020 - 08.2021
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Traveled to multiple medical offices pertaining to different specialties to interpret directions, guidelines and medical procedures from English to Spanish and vice versa
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Switchboard Receptionist
Gastroenterology Associates Of The Piedmont
03.2019 - 11.2019
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Reduced wait times for callers by promptly answering and managing a high volume of incoming calls.
- Improved customer satisfaction with timely problem resolution and accurate call transfers.
- Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
Education
Certification - Community Health Services
Forsyth Technical Community College
Winston-salem, NC12.2023
Certification - Interpreting in Human And Health Services
Forsyth Technical Community College
Winston-salem, NC07.2020
High School Diploma -
West Forsyth High School
Clemmons, NC06.2013
Skills
- Insurance Verification
- Professionalism
- Adaptability and Flexibility
- Critical Thinking
- Problem Solving
- Computer Literacy
- Interpersonal Communication
- English and Spanish Medical Terminology Literacy
- Cross Cultural Communicator
Languages
Spanish
Native or Bilingual
Affiliations
- National Spanish Honor Society
Timeline
Patient Referral Coordinator
United Health Centers
03.2023 - Current
Patient Care Coordinator
Novant Health, Inc
08.2021 - 04.2022
Interpreter
Language Line Services
08.2020 - 08.2021
Switchboard Receptionist
Gastroenterology Associates Of The Piedmont
03.2019 - 11.2019
Certification - Community Health Services
Forsyth Technical Community College
Certification - Interpreting in Human And Health Services
Forsyth Technical Community College
High School Diploma -
West Forsyth High School