Lapyae (Jasmine) Htike
Summary
Leasing manager with extensive experience at Aurora Military Housing, specializing in tenant relations and regulatory compliance. Expertise in crafting effective marketing strategies and training staff to elevate customer service standards. Focused on process improvement to facilitate smooth transitions for military families and promote a supportive community atmosphere.
Overview
9
9
years of professional experience
Work History
Leasing Manager
Aurora Military Housing (JL Properties)
JBER
07.2025 - Current
- Managed leasing operations for military housing units, ensuring regulatory compliance and policy adherence.
- Developed targeted marketing strategies that successfully attracted tenants to available units.
- Conducted staff training on leasing processes and customer service to improve tenant engagement.
- Implemented universal lease across military housing portfolio, standardizing operational procedures.
- Coordinated in-person move-in processes for key military personnel, ensuring seamless transitions.
Lead Leasing Agent
Aurora Military Housing (JL Properties)
JBER
05.2025 - 07.2025
- Improved customer service by resolving tenant escalations and concerns promptly.
- Collaborated with maintenance teams to address tenant concerns promptly.
- Assisted leasing manager in streamlining leasing operations for military housing communities.
Leasing Agent
Aurora Military Housing (JL Properties)
JBER
03.2025 - 05.2025
- Guided military members in securing suitable housing during PCS transitions to base.
- Established effective communication with future residents to facilitate understanding of housing options.
- Coordinated move-in processes to ensure seamless transitions for residents.
- Wrote leases to formalize housing agreements with residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
General Office Clerk
Aurora Military Housing (JL Properties)
JBER
12.2024 - 03.2025
- Coordinated scheduling for meetings and appointments to enhance cross-department communication.
- Managed daily office operations to ensure efficient workflow and strong administrative support.
- Provided customer service support by promptly addressing inquiries and resolving issues.
- Answered phone calls and directed them to appropriate personnel for effective communication.
Self Help Clerk
Aurora Military Housing (JL Properties)
JBER
05.2024 - 12.2024
- Delivered exceptional customer service to effectively address inquiries and resolve issues for clients.
- Conducted inventory audits to maintain accurate tracking of items and support operational needs.
- Coordinated maintenance requests and scheduled repairs to ensure timely support for military family units.
Lab Support Technician IV
Mercy Hospital NorthWest Arkansas
Rogers
08.2020 - 05.2024
- Executed phlebotomy procedures to efficiently collect blood samples for accurate diagnostics
- Managed Receiving, labeling and safely storing samples
- Recording and performing tests needed for the analysis and report
- Conducted maintenance on Roche machines to ensure optimal performance and reliability
- Providing patient care
Healthcare Specialist 68W/ Combat Medic
Arkansas Army National Guard
Barling
02.2017 - 02.2024
- Delivered clinical care in aid station to support patient health and recovery.
- Provided emergency medical care during training field operations.
- Managed soldiers' medical records, ensuring accuracy and accessibility.
- Assisted with logistics and administration for HHB 2/142 unit to facilitate efficient operations.
Education
High School Diploma -
Har-Ber High School
Springdale, AR05-2018
Biology
University of Arkansas
Fayetteville, ARSkills
- Marketing strategies
- Tenant relations and property management
- Staff training and development
- Process improvement
- Yardi software
- Epic software
- DocuSign platform
- Universal lease management
Languages
Burmese
Native/ Bilingual
Timeline
Leasing Manager
Aurora Military Housing (JL Properties)
07.2025 - Current
Lead Leasing Agent
Aurora Military Housing (JL Properties)
05.2025 - 07.2025
Leasing Agent
Aurora Military Housing (JL Properties)
03.2025 - 05.2025
General Office Clerk
Aurora Military Housing (JL Properties)
12.2024 - 03.2025
Self Help Clerk
Aurora Military Housing (JL Properties)
05.2024 - 12.2024
Lab Support Technician IV
Mercy Hospital NorthWest Arkansas
08.2020 - 05.2024
Healthcare Specialist 68W/ Combat Medic
Arkansas Army National Guard
02.2017 - 02.2024
High School Diploma -
Har-Ber High School
Biology
University of Arkansas