Laquana Ryans
Houston,TX
Summary
Dynamic professional with extensive experience at CVS Specialty Pharmacy, excelling in pharmacy benefits and prior authorization. Proven ability to advocate for patients while ensuring compliance and accuracy in insurance verification. Skilled in multitasking across multiple systems, delivering exceptional customer service, and enhancing patient experiences in high-pressure environments.
Overview
8
8
years of professional experience
Work History
PSR
CVS Specialty Pharmacy
01.2023 - Current
- Assisted patients with specialty prescription processing, ensuring accurate benefit coverage and prior authorization approvals.
- Handled continuous inbound and outbound calls, providing clear and compassionate support while maintaining productivity and quality standards.
- Verified patient eligibility, benefits, and insurance coverage through multiple payer systems.
- Partnered with healthcare providers and insurance companies to resolve coverage barriers.
- Navigated multiple platforms and technical systems simultaneously while documenting interactions.
- Maintained compliance with HIPAA regulations and company policies.
Secretary
Texas Children Hospital
02.2018 - 12.2023
- Supported the ER department with scheduling, patient registration, and administrative coordination in a high-volume environment.
- Handled sensitive patient information, insurance verification, and medical documentation with accuracy and confidentiality.
- Communicated with doctors, nurses, and families to ensure smooth patient flow and reduce wait times.
- Applied knowledge of medical terminology, CPT/ICD codes, and hospital systems to maintain accurate records.
- Managed multiple phone lines, emails, and in-person inquiries while prioritizing urgent needs.
- Demonstrated professionalism and empathy when assisting patients and families in crisis situations.
Education
High School Diploma -
Phillis Wheatley Night School
Houston, TXNo Degree -
Texas School of Business
Houston, TXSkills
- Pharmacy Benefits & Prior Authorization
- Insurance Verification & Eligibility
- Customer Service & Patient Advocacy
- Microsoft Office (Word, Outlook, Excel)
- Medical Terminology, CPT & ICD Codes
- Multitasking Across Multiple Systems
- Call Center & Escalation Managemen
Timeline
PSR
CVS Specialty Pharmacy
01.2023 - Current
Secretary
Texas Children Hospital
02.2018 - 12.2023
High School Diploma -
Phillis Wheatley Night School
No Degree -
Texas School of Business