Laquanda Harrington
Rochester
Summary
Seasoned Customer Support Team Lead with a background in managing and training customer service teams. Knowledgeable in implementing customer support policies to improve quality, performance, and effectiveness. Skilled at resolving complex customer issues while maintaining high satisfaction rates. Significant contributions include revamping outdated procedures, leading to increased efficiency and improved team productivity.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
2006
2006
years of post-secondary education
Work History
Assistant Manager
Family Dollar
Rochester
10.2025 - Current
- Assisted in managing daily store operations and ensuring compliance with policies.
- Supported inventory management by organizing stock and conducting regular counts.
- Trained new employees on store procedures and customer service standards.
- Ensured cleanliness and organization of the sales floor for optimal shopping experience.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
Housekeeping Supervisor
Holiday Inn Hotel Sandton
Rochester
02.2024 - 12.2025
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored staff on efficient cleaning techniques and safety practices.
- Coordinated cleaning schedules to ensure timely room readiness for guests.
- Inspected completed work to ensure adherence to quality standards and protocols.
- Implemented new procedures to enhance overall operational effectiveness in housekeeping.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Caregiver
Aliah Home Care
Rochester
05.2023 - 12.2025
- Assisted clients with daily living activities and personal hygiene needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to prescribed schedules and instructions.
- Maintained clean and safe living environments for clients at all times.
- Communicated effectively with family members about client care updates.
- Documented daily care activities in compliance with organizational standards.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
John Marshall High School
Rochester, NySkills
- Inventory management
- Employee training
- Customer service
- Operational compliance
- Client assistance
- Personal care support
Timeline
Assistant Manager
Family Dollar
10.2025 - Current
Housekeeping Supervisor
Holiday Inn Hotel Sandton
02.2024 - 12.2025
Caregiver
Aliah Home Care
05.2023 - 12.2025
John Marshall High School