Laquasha T. Smith
Santa Clarita,CA
Summary
Motivated and well qualified team player with just over 2 years of Cyber Security education,18 years of Loan Servicing, Loss Mitigation experience, looking to a career-committed entry- level role within the Information Technology or Cyber security field.
Overview
18
18
years of professional experience
Work History
Home Loan Specialist
PennyMac
Pasadena, CA
03.2021 - Current
- Assisted customers and clients with gathering information and documentation required to receive loan, including employment verification, bank statements, monthly bills and other income information needed for loan application
- Responsible for assembling, administering and processing customer’s information on loan application paperwork before it gets approved by loan underwriter and helping customers beyond closing table.
Customer service
Servicing
, CA
02.2020 - 03.2021
- Assistance while under a dialer system
- Assisted with processing payments, educated customer about escrow, initiated clerical transactions with proving written correspondence and following up with them personally
- Provided financial support related to the servicing of the customers home loan
- Managed the day-to-day administrative task of receiving payments, managing escrow accounts
- Contributed to the company by increasing business from referring customers to our in-house originations team
Employee Benefits Specalist
Precept Group /BB&t Bank
Irvine, CA
07.2016 - 12.2019
- Administered Employer and employee paid benefits for multiple large group employers
- Managed enrollments for large group employee base of 1500 + employees nationwide by sending informational packets and enrollment forms to eligible employees while maintaining all company benefit programs including group medical; dental; vision and administering company wellness programs
- Managed implementation of online benefits administration and employee self-service sites while performing eligibility management, enrollment management, billing, reporting, and maintenance
- Maintained familiarity with provisions of existing as well as new federal and state laws to help determine impact on benefit plans while ensuring compliance with COBRA, HIPAA, ERISA, Section 125 and other federal and state regulations.
Employee Benefits Enroller, Aon
Irvine, CA
09.2013 - 07.2016
- Primary contact for our client’s HR Staff and employees on Benefit plan provisions such as policy interpretation, benefit enrollment,
- Managed the processing of family status changes, claims, claims appeals procedures, and other benefit task
- Ownership of the client enrollment process, including implementation of the enrollment strategy
Loss Mitigation Relationship Manager
JP Morgan Chase
Chatsworth
06.2007 - 08.2013
- Conducting face to face advisory services to customers whose loans were delinquent, active foreclosure or just at high risk for delinquency (imminent default) while finding solutions to maintain homeownership by initiating loan modifications, refinance alternative workout options to resolve delinquency and reducing investor loss by initiating short sales, and deeds in lieu workout options to resolve delinquency and potential for loss
- Initiated meetings with non-profit organizations, loan officers, bank personnel and other referring agencies to identify potential customers in need of advisory services while complying with standards associated with customer contact including FDCPA regulations
HOME RETENTION SPECIALIST
AmeriQuest Mortgage Services
Orange, CA
10.2004 - 06.2007
- Provided customer service assistance, collections (for 30 day,60 day and 90 day)
- Conducting face to face advisory services to customers whose loans were delinquent, active foreclosure or just at high risk for delinquency (imminent default) while finding solutions to maintain homeownership by initiating loan modifications, refinance alternative workout options to resolve delinquency and reducing investor loss by initiating short sales, and deeds in lieu workout options to resolve delinquency and potential for loss
- Initiated meetings with non-profit organizations, loan officers, bank personnel and other referring agencies to identify potential customers in need of advisory services while complying with standards associated with customer contact including FDCPA regulations
Education
Bachelor of Science - Computer Science
University of Phoenix
Tempe, AZ06.2026
Associates of Science - Cyber Security
University of Phoenix
Tempe, AZ07.2022
Skills
- Strong negotiation skills with emphasis on quality customer service while maintaining ability to minimize losses
- Microsoft Office programs, Wireshark, Kali Linux and Python
- LexisNexis Software
- Strategic Risk Management
- Security Systems Knowledge
- Operation and Information Security
- Preventative Maintenance
- Wide Area Network (WAN)
- Firewall Software
- Network Performance Analysis
- Policy Standards and Guidelines
- Virtual Local Area Networks
- Computer Network Defense
- Local Area Network (LAN)
- SQL Injection
- Threat Research
- System Administration
- Security Incident Management Software
- Vulnerability Analysis
- Antivirus Management
- Data Integrity
AED/CPR
Currently certified by the American Heart Association
Additional Information
Im also a certified fitness and training instructor for Golds Gym. I teach zumba, cycling and specialty aerobic classes.
I list this as more of a hobby because I personally enjoy helping people reach their health goals and maintain a healthy lifestyle.
Certified Personal Trainer
Certified by the National Academy of Sports Medicine (NASM) and Athletics and Fitness Association of America (AFAA)
Timeline
Home Loan Specialist
PennyMac
03.2021 - Current
Customer service
Servicing
02.2020 - 03.2021
Employee Benefits Specalist
Precept Group /BB&t Bank
07.2016 - 12.2019
Employee Benefits Enroller, Aon
09.2013 - 07.2016
Loss Mitigation Relationship Manager
JP Morgan Chase
06.2007 - 08.2013
HOME RETENTION SPECIALIST
AmeriQuest Mortgage Services
10.2004 - 06.2007
Bachelor of Science - Computer Science
University of Phoenix
Associates of Science - Cyber Security
University of Phoenix
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