LaQuecia Jones
Lithonia,GA
Summary
Detail-oriented administrative professional adept at enhancing patient services through effective communication and streamlined appointment processes. Demonstrates strong skills in managing scheduling, ensuring data integrity, and fostering positive interactions to improve overall service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Service Representative- Remote
Aylo Health
06.2021 - Current
- Facilitated communication by responding to patient and healthcare provider inquiries, improving service delivery and patient satisfaction.
- Delivered comprehensive explanations of medical orders, referrals, and test results to ensure patient clarity and satisfaction.
- Executed patient registration by accurately entering demographic and insurance details into electronic health records, ensuring compliance and data integrity.
- Coordinated patient scheduling to optimize appointment flow, contributing to reduced wait times and improved patient access to care.
- Streamlined appointment coordination processes to enhance patient access to necessary healthcare services.
Front End Cashier
Walmart SuperCenter
08.2020 - 06.2021
- Ensured prompt, courteous service at checkout, enhancing customer satisfaction.
- Delivered efficient service to customers and vendors during peak hours, improving transaction flow.
- Maintained tidy, orderly workstation to create welcoming environment for customers.
- Guided new cashiers through comprehensive training on register functionalities and efficient checkout procedures.
Front Desk Administrator
Berean Christian E.L Academy
02.2018 - 08.2020
- Oversaw front desk operations, providing exceptional customer service to enhance visitor experience.
- Maintained orderly reception area, fostering friendly atmosphere for parents, staff, and visitors.
- Facilitated appointment scheduling and improved client satisfaction by addressing phone inquiries promptly. Directed inquiries to appropriate staff to enhance communication flow and service efficiency. Provided support to clients through effective management of communication channels.
- Managed check-in operations and ensured accurate room assignments for all guests.
- Managed payment transactions and maintained precise records to support financial operations.
- Coordinated communication among staff, parents, and visitors to improve service quality.
- Managed comprehensive tracking of personnel training and compliance records to facilitate organizational accountability.
Education
Diploma - Managing ECEC
Alison
Lithonia, GA08-2024
Associate of Applied Science - Early Childhood Education
Brown Mack College
Atlanta, GA06-2012
Skills
- Scheduling and registration
- Data security and patient confidentiality
- Documentation and information recording
- Effective interpersonal communication
- Proficient computer skills
- Customer support services
- Collaborative teamwork
- Conflict resolution techniques
- Compliance with HIPAA regulations
- Management of electronic health records
- Patient intake
Timeline
Patient Service Representative- Remote
Aylo Health
06.2021 - Current
Front End Cashier
Walmart SuperCenter
08.2020 - 06.2021
Front Desk Administrator
Berean Christian E.L Academy
02.2018 - 08.2020
Diploma - Managing ECEC
Alison
Associate of Applied Science - Early Childhood Education
Brown Mack College