Laquita Akem
Summary
Detail-oriented Billing Supervisor prepared to leverage years of experience to support and enhance operations. History of reducing delinquency and improving collection efforts. Highly effective at process improvement, team building, and documentation.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Billing Supervisor
UT Health San Antonio
San Antonio
03.2025 - Current
- Supervised billing team to ensure timely and accurate invoicing processes.
- Coordinated with healthcare providers to resolve billing discrepancies efficiently.
- Implemented training programs for new billing staff on procedures and software.
- Provided training sessions on new software programs used for generating bills, tracking payments, and reconciling accounts receivables.
- Maintained records of all transactions including billings, payments received, and any adjustments made to customer accounts.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Analyzed billing data to identify trends and improve workflow efficiency.
- Collaborated with finance department to streamline revenue cycle operations.
- Developed standard operating procedures for billing processes and documentation.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Implemented continuous improvement initiatives designed to streamline existing processes for greater operational efficiency.
Revenue Cycle Specialist Lead
Erisa Recovery Group
Dallas
03.2024 - 02.2026
- Analyzed patient accounts to ensure accurate billing and timely follow-up.
- Coordinated with insurance companies for claims resolution and payment processing.
- Managed denial appeals by reviewing documentation and submitting necessary information.
- Trained new staff on revenue cycle processes and compliance standards.
- Reviewed medical records for completeness and accuracy before billing submission.
- Monitored trends in claims denials to identify areas for training and support.
- Contacted insurance providers to check patient coverage.
- Audited payments from third-party payers to ensure accuracy of reimbursement amounts.
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
- Assisted with the development of new processes for billing, coding, collections, and reimbursements.
- Reconciled monthly accounts receivable reports against system transactions.
Financial Analyst
Ernest Health
Mesquite
07.2024 - 02.2025
- Analyzed financial data to support strategic decision-making processes.
- Developed forecasts and budgets for operational departments.
- Collaborated with cross-functional teams to enhance financial reporting accuracy.
- Analyzed complex financial information to offer recommendations to management, driving decision-making.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
Revenue Specialist
Children’s Health Center
Dallas
02.2019 - 03.2024
- Processed patient insurance claims for various health services.
- Reviewed billing discrepancies and resolved issues promptly.
- Collaborated with healthcare providers to ensure proper coding.
- Analyzed revenue trends to identify improvement opportunities.
- Researched customer accounts for accuracy in billing information.
- Analyzed customer data to identify opportunities for increasing revenue.
- Educated staff on revenue cycle management best practices.
Accounts Receivable Specialist
Baylor Scott and white surgical hospital
Cedar Hill
08.2017 - 01.2019
- Utilized Epic system to address patient needs effectively.
- Work on assigned queue to resolve denial reasons.
- Collaborated with clinical staff to resolve payment discrepancies effectively.
- Educate patients on reasons for remaining balance and register new patients as needed.
- Empowered to make good business decisions regarding payment for physicians.
- De-escalated irate patients regarding business and billing matters.
- Empowered to make good business decisions regarding payment for the physicians.
- Deescalated irate patients regarding business and billing matters.
- Working with Epic system to better the patient needs.
Account Resolution Specialist
CONIFER HEALTH SOLUTIONS
Frisco
04.2017 - 08.2017
- Researched, resolved, and collected on all assigned accounts while performing various medical billing and collection duties under general supervision.
- Followed up on commercial and government accounts for medical billing and collections, ensuring timely resolution.
- Researches and resolves claim denial and payment discrepancies by calling carriers, patient and clients, accordingly.
- Resolved account balances in a timely manner and submitted requests for medical records to complete the process.
- Working on in and out of network providers and claims.
- Utilizing Excel and Epic on a daily basis for collections and cue of accounts.
- Documenting each account with detail on the resolution of the account or follow up procedure.
- Researched and resolved claim denials and payment discrepancies by communicating with carriers, patients, and clients.
- Experienced working with Epic, Centricity, Meditech and Vision.
Collections Specialist (Contract)
PRIME DIAGNOSTIC IMAGING
Dallas
02.2017 - 03.2017
- Collected payments from patients pre- and post-insurance processing to ensure timely revenue flow.
- Contact patients on past due balances on accounts.
- Working off a work-list queue of collections follow up.
- Managed a work-list queue to follow up on collections systematically.
- Updated account information and established tailored payment plans for qualifying patients to enhance payment recovery.
- Contacted patients regarding past due balances to facilitate resolution and maintain account accuracy.
- Work with Outlook, Centricity and other systems.
Senior Account Manager
MONITONICS SECURITY
Farmers Branch
07.2015 - 06.2016
- Empowered to make business decisions, controlled costs, mentored and trained team members, and negotiated lower rates.
- Accepted past due balances on accounts and extended contracts for upgraded equipment.
- Ensured timely posting of payments to accounts.
Patient Account Representative
CONVERGENT HEALTHCARE
Irving
07.2014 - 07.2015
- 1st contact after patient has been seen by a physician.
- Served as initial contact for patients post-physician visit, providing necessary information.
- Self-pay program, revenue cycle, read EOBs and contacted insurance companies regarding the coding on billing.
- Posted patient payments to accounts, ensuring accurate financial records.
Call Center Supervisor
CINSAY INC
Dallas
03.2013 - 04.2014
- Coached and prepared new hires to achieve sales goals and meet daily metrics.
- Created daily reports and logged information.
- Evaluated market conditions to make informed business decisions that enhanced revenue.
- Monitored and documented representative attendance and adherence to core values during calls.
Education
CERTIFIED PROFESSIONAL CODER
AAPC
Dallas, USA 01.2019 - 09.2019
Skills
- Claims resolution
- Billing compliance
- Insurance verification
- Claims submission
- Claim follow-up
- Compliance standards
- HIPAA compliance
- Data analysis
- Reporting skills
- Process improvement
- Attention to detail
- Team leadership
- Team collaboration
- Decision-making
- Problem solving
- Effective communication
- Written communication
- Conflict resolution
Websites
Certification
- CPC, 01/01/18, Present
- AAPC Certification
Timeline
Billing Supervisor
UT Health San Antonio
03.2025 - Current
Financial Analyst
Ernest Health
07.2024 - 02.2025
Revenue Cycle Specialist Lead
Erisa Recovery Group
03.2024 - 02.2026
Revenue Specialist
Children’s Health Center
02.2019 - 03.2024
CERTIFIED PROFESSIONAL CODER
AAPC
01.2019 - 09.2019
Accounts Receivable Specialist
Baylor Scott and white surgical hospital
08.2017 - 01.2019
Account Resolution Specialist
CONIFER HEALTH SOLUTIONS
04.2017 - 08.2017
Collections Specialist (Contract)
PRIME DIAGNOSTIC IMAGING
02.2017 - 03.2017
Senior Account Manager
MONITONICS SECURITY
07.2015 - 06.2016
Patient Account Representative
CONVERGENT HEALTHCARE
07.2014 - 07.2015
Call Center Supervisor
CINSAY INC
03.2013 - 04.2014