Laquita (Christy) Terry
Pampa
Summary
Dynamic retail professional with a proven track record at Sally Beauty Holdings Inc., excelling in customer service and team leadership. Skilled in inventory management and cash handling, I consistently drive sales growth and enhance customer satisfaction through effective training and strategic promotional initiatives. Reliable and goal-oriented, I thrive in fast-paced environments.
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
2023
2023
years of professional experience
Work History
Sales Associate
Walmart
- Assisted customers in locating products and provided knowledgeable recommendations.
- Managed sales floor operations to enhance customer experience through well-stocked and attractive product displays.
- Processed transactions efficiently, handling cash and electronic payments accurately.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
Retail Manager
Sally Beauty Holdings Inc.
Pampa, TX
09.2014 - 08.2022
- Oversaw daily store operations, ensuring inventory accuracy and optimal stock levels.
- Trained and mentored team members on product knowledge and customer service excellence.
- Implemented promotional strategies to enhance sales and improve customer engagement.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Developed staff schedules to optimize coverage during peak service hours.
- Maintained compliance with company policies and safety regulations across all operations.
- Fostered a positive store environment, enhancing team morale and customer satisfaction levels.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
General Manager
Kentucky Fried Chicken
Pampa, TX
06.2008 - 08.2014
- Directed daily operations to ensure high-quality food service and customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Implemented staff training programs to enhance team performance and service standards.
- Monitored financial performance and developed strategies to achieve sales targets.
Education
Vocational Nursing
Clarendon College
Pampa, TX12-2006
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Upselling
- Professional demeanor
- Retail store operations
- Cleaning techniques
Timeline
Retail Manager
Sally Beauty Holdings Inc.
09.2014 - 08.2022
General Manager
Kentucky Fried Chicken
06.2008 - 08.2014
Sales Associate
Walmart
Vocational Nursing
Clarendon College