Lara Evans
Absecon,NJ
Summary
Dynamic customer service professional with proven success at Wawa, adept at problem resolution and enhancing customer satisfaction. Skilled in managing high call volumes and maintaining data confidentiality, I foster strong client relationships and ensure seamless transactions. Recognized for my ability to thrive in fast-paced environments while delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Secretary
AC Better Homes LLC
10.2021 - 05.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled client sessions and arranged timelines for meetings.
Sales Associate
Boscov's
03.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed cash transactions with strict adherence to company policies, ensuring accuracy.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Heritage’s Dairy Store
10.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Egg Harbor Township High School
Egg Harbor Township, NJSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- POS system operation
- Account management
- Multi-line phone systems
- Clerical support
- Appointment scheduling
- Safety regulations
- Cross-functional team collaboration
- Software CRM system proficiency
- Hospitality and accommodation
- Point of sale systems
- Computer skills
- Teamwork and collaboration
- Microsoft office
- Sales transactions
- Customer data confidentiality
- Work prioritization
- Data management
- Document and records management
- Billing adjustments and refunds
- Sales and upselling
Timeline
Customer Service Associate
Wawa
06.2022 - Current
Secretary
AC Better Homes LLC
10.2021 - 05.2023
Sales Associate
Boscov's
03.2020 - 07.2021
Cashier
Heritage’s Dairy Store
10.2019 - 01.2020
Egg Harbor Township High School