LaReginald Pressley
Middletown
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Always eager to learn new things.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Debt Collector
Safe Home Security, Inc
09.2024 - 03.2025
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
Direct Care Staff Member
NAFI
12.2023 - 07.2024
- Provided personal care to clients, such as bathing, dressing and grooming.
- Supervised activities of daily living for clients.
- Developed individualized plans of care to address each client's needs.
- Encouraged socialization among clients through recreational activities.
- Ensured safety of all clients in accordance with facility regulations.
- Performed housekeeping tasks, such as changing linens and cleaning rooms.
- Transported clients to medical appointments or other destinations as needed.
- Maintained accurate records and reports related to client care activities.
- Promoted a positive environment that respects the dignity of residents and clients.
Driver
Amazon
09.2023 - 12.2023
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Delivered goods and services to customers on time and in excellent condition.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Achieved consistently high customer scores due to exceptional service.
- Handled merchandise in accordance with product handling standards.
PFS Shopper
Stop & Shop
12.2022 - 08.2023
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Communicated with customers to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Sorter
Amazon
06.2022 - 08.2023
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Sorted pallets, boxes or other material by hand to maintain order.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Fulfilled and organized orders to foster accurate and efficient delivery process.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Counted products manually or electronically to transfer into sorting systems.
Laborer
Better Built Basements
05.2021 - 01.2022
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Read plans, instructions or specifications to determine work activities.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
Customer Service Crew Member
McDonald's
02.2018 - 05.2020
- Engaged customers in conversation to understand needs and suggested related products or services for upselling.
- Received complaints from customers and investigated problems to develop balanced solutions.
- Completed purchases for customers, issued tickets and advised on related policies and procedures.
- Gave personal attention to customers, delivering rewarding shopping experiences
- Made suggestions for improving products and services from customer feedback.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Bachelor of Science - Criminal Justice/Homeland Security
Dean College
Franklin, MA05.2023
Skills
- Attention to Detail
- Planning and Organization
- Relationship Building
- Physical Stamina
- Heavy Lifting
- Team Member Motivation
- Active Listening
- Supervision & Leadership
- Critical Thinking
- Problem Resolution
- Planning & Organizing
- Basic Math
- Friendly, positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
Certification
- Security Guard Card class
Education and Training
other
Timeline
Debt Collector
Safe Home Security, Inc
09.2024 - 03.2025
Direct Care Staff Member
NAFI
12.2023 - 07.2024
Driver
Amazon
09.2023 - 12.2023
PFS Shopper
Stop & Shop
12.2022 - 08.2023
Sorter
Amazon
06.2022 - 08.2023
Laborer
Better Built Basements
05.2021 - 01.2022
Customer Service Crew Member
McDonald's
02.2018 - 05.2020
Bachelor of Science - Criminal Justice/Homeland Security
Dean College
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