La'Renzia Henderson
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying patient needs and concerns to improve overall service experience.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
OBGYN Of Atlanta
05.2022 - 04.2024
- Greeted and assisted patients with check-in procedures.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Answered incoming calls, scheduled appointments and filed medical records.
Resident Services Coordinator
Canterbury Court
06.2020 - 08.2021
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Streamlined administrative processes by implementing an efficient filing system for resident paperwork.
Student Intern
PwC
10.2020 - 05.2021
- Community service event coordinator
- Planned, prepared and participated in weekly meetings and events.
- Performed administrative duties and staff support tasks.
- Completed research, compiled data, and assisted in timely reporting.
- Assisted with project management tasks, leading to more efficient execution and timely completion of projects.
Student Intern
SCP
09.2019 - 02.2020
- Wrote customized job postings based on company requirements and target candidate demographics.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Student Intern
Piedmont Hospital
09.2018 - 05.2019
- Provided emotional support for patients facing difficult diagnoses or challenging treatments, fostering a sense of comfort during their hospital stay.
- Shadowed healthcare professionals during rounds, gaining valuable insights into the decision-making process for complex cases.
- Participated in educational workshops and training sessions to stay current on industry advances and improve professional skills.
Education
College Prep -
Cristo Rey Atlanta Jesuit High School
05.2021
Xavier University of Louisiana - Biology
Xavier University of Louisiana
New Orleans, LA05.2025
Skills
- Certified in Microsoft Word and Excel
- Excellent customer service
- Multitasking and Organization
- Healthcare systems navigation
- Data Evaluation
- Electronic and paper filing
Activities
- Pre-Med Corps: An organization that prepares and assists students with applying to Medical School.
- Geaux Read: Assisting elementary children with homework and reading skills.
Timeline
Patient Access Representative
OBGYN Of Atlanta
05.2022 - 04.2024
Student Intern
PwC
10.2020 - 05.2021
Resident Services Coordinator
Canterbury Court
06.2020 - 08.2021
Student Intern
SCP
09.2019 - 02.2020
Student Intern
Piedmont Hospital
09.2018 - 05.2019
College Prep -
Cristo Rey Atlanta Jesuit High School
Xavier University of Louisiana - Biology
Xavier University of Louisiana
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