Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
References
Timeline
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Laresa Boston

Laresa Boston

Ft. Pierce,FL

Summary

Dynamic professional with a proven track record at Cigna, excelling in customer service and order processing. Expert in Microsoft Office Suite and data entry, with strong leadership and analytical skills. Demonstrated ability to mentor and drive strategic sales initiatives, enhancing operational efficiency.

Overview

20
20
years of professional experience

Work History

Customer Service Advocate

Cigna
St. Mary's, GA
07.2014 - 07.2024
  • Data Entry
  • Order Processing
  • Call Handling
  • System Navigation Operations
  • Facilitate Inbound & Outbound Calls to Doctors/Pharmacy

Orderfiller

Walmart Distribution
DeSoto, TX
03.2004 - 03.2007
  • Power Equipment Driver
  • Loader/Unloader
  • Order Processing

Education

Associate of Science -

Colorado Technical University Online
Colorado Springs, CO
06.2012

Skills

  • Microsoft PowerPoint
  • Strategic sales
  • Microsoft Office Suite
  • Mentoring
  • Microsoft office expertise
  • Expert in Data Entry
  • Medical Billing& Coding
  • PowerPoint
  • Strong Analytic Skills
  • Training/Mentoring
  • Leadership Skills

Accomplishments

  • 100% Quality Club
  • Med D Trained
  • Accredo Specialty Pharmacy Order Processing
  • Dept of Defense Trained
  • Pharmacy Helpdesk Certified
  • Resolution Team Lead
  • On-Call problem solving
  • Subject Matter Expert
  • Attendance & Productivity Exceeded 5+ consecutive years 98%/higher

Community Service

  • Sponsor of B & L Mentoring Children of our Future
  • Up Next: United Way, Food Drive, Toys for Tots

References

Available upon request

Timeline

Customer Service Advocate

Cigna
07.2014 - 07.2024

Orderfiller

Walmart Distribution
03.2004 - 03.2007

Associate of Science -

Colorado Technical University Online
Laresa Boston